Join for FREE
It only takes a minute!
Magnifying the passion for nature. Zeiss Victory Harpia 95. New!

Welcome to BirdForum.
BirdForum is the net's largest birding community, dedicated to wild birds and birding, and is absolutely FREE! You are most welcome to register for an account, which allows you to take part in lively discussions in the forum, post your pictures in the gallery and more.

Thread Tools Rate Thread
Old Monday 10th July 2017, 15:58   #1
Registered User

Join Date: Nov 2004
Location: Kent
Posts: 8
Smile Exemplary Customer Service

Sent my wife's often used, but well loved and cared for, 8x32 EL's back as green armouring was becoming loose and there appeared to be a dust speck inside!

It will be no surprise to regular users of this forum that the Swarovski customer service was superior as one comes to expect. All faults rectified at no cost to ourselves and they were returned good as new.

It's certainly a factor to consider when paying your money in my opinion and it is gratifying to know that when forking out for expensive optics that the customer care doesn't fall by the wayside at a later date.

Swarovski can rely on my future business for sure.
ajfossey is offline  
Reply With Quote
Old Monday 10th July 2017, 17:14   #2
Registered User

Join Date: Jan 2014
Location: Gainesville, Palo Alto, Uppsala
Posts: 555
It will be no surprise to regular users of this forum that the Swarovski customer service was superior
Indeed no surprise at all, but how about the "dust speck": it should have been there from the beginning?
PeterPS is offline  
Reply With Quote
Old Tuesday 18th July 2017, 00:22   #3
Registered User

Join Date: Feb 2012
Location: dfw
Posts: 15
That is how we try to run our small business. Turn around as fast as possible and warranty everything within reason and beyond
fluxed is offline  
Reply With Quote
Old Friday 28th July 2017, 12:52   #4
mark shorten
Registered User

Join Date: May 2004
Location: ireland
Posts: 48
10 year old EL's got a knock on holidays, focus wheel kept spinning. Sent off for repair. Returned repaired and fully serviced, free of charge. Yes same old boring Swaro story, but they really do have superb service.

mark shorten is offline  
Reply With Quote
Old Friday 4th August 2017, 15:33   #5
Steve Arlow
Registered User
Steve Arlow's Avatar

Join Date: Feb 2007
Location: Southend
Posts: 1,412
I sent my 8.5x40ELs for a 'repair' as there was a ghosting (akin to a stain) in the left barrel on the inner glass and this seemed to affect the focusing in getting a sharp image, I just couldn't get a 100% focused image. They came back in 4 weeks and had a chip to the eye piece which was not there when they were sent in originally so was non to pleased.

Spoke with the Swarovski UK Team next day and sent them back. As they were needed back urgently they done everything they could to get a swift turn around and back immediately. Whilst obviously disappointed that they came back with damaged glass the immediate action and turn around to address the issue was outstanding and showed that there is a top quality service being provided. The bins now seem completely spot on and seem better than they were before, don't seem to have the same focus problem I suffered for two years. I even got provided new accessories to got with them, i.e. lanyard etc.
Steve Arlow is offline  
Reply With Quote

Thread Tools
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
zen ray customer service crowinghen Zen Ray 21 Sunday 31st January 2016 03:00
Vanguard Customer Service TFM70 Others 1 Wednesday 3rd September 2014 16:25
ZR Customer Service paul2013 Zen Ray 7 Monday 3rd March 2014 14:43
Swarovski customer service graeme782 Swarovski 17 Saturday 24th September 2005 01:18

Opticron - Imagic BGA VHD 8x42 – 2018 BBR Award Winner

Fatbirder's Top 1000 Birding Websites

Help support BirdForum

Page generated in 0.13997006 seconds with 15 queries
All times are GMT. The time now is 04:53.