opisska
rabid twitcher
I am sorry for this rather non-birding request, but I just lack any other contacts in UK - and to make it at least mildly on-topic, the problem occurred on a birding trip
Long story short, Europcar is a bunch of thieves, it's even pretty commonly reported in UK newspapers as a simple search shows, but I had no idea about that when renting the car and expected a civilized business in a country such as the UK. They asked me if I wanted extra coverage, I said no, then they said "here, please authorize the deposit" and I did not check all the infinite columns on the paper so I did not see that they have sneaked in said coverage. Now they wave a paper showing that I "agreed" to it and they took my 150 GBP for it - which is all the more absurd because I actually paid for a 3rd party coverage so that I wouldn't pay anything either way, so this "premium package" was truly useless to me.
Does anyone know if there is an institution to contact in the UK for such cases? In Czech Rep. we have something like a "consumer protection office" but I couldn't find anything like that in the UK, just a list of "ombudsmen", but it's long and confusing and none of the keywords I could think of appear in it. Any help in dealing with these frauds would be deeply appreciated.
Long story short, Europcar is a bunch of thieves, it's even pretty commonly reported in UK newspapers as a simple search shows, but I had no idea about that when renting the car and expected a civilized business in a country such as the UK. They asked me if I wanted extra coverage, I said no, then they said "here, please authorize the deposit" and I did not check all the infinite columns on the paper so I did not see that they have sneaked in said coverage. Now they wave a paper showing that I "agreed" to it and they took my 150 GBP for it - which is all the more absurd because I actually paid for a 3rd party coverage so that I wouldn't pay anything either way, so this "premium package" was truly useless to me.
Does anyone know if there is an institution to contact in the UK for such cases? In Czech Rep. we have something like a "consumer protection office" but I couldn't find anything like that in the UK, just a list of "ombudsmen", but it's long and confusing and none of the keywords I could think of appear in it. Any help in dealing with these frauds would be deeply appreciated.