squidge
Wha Whassssat
Recently I acquired a pair of Leica 8x20 ultravids br. The collimation was off plus the dipotre adjuster was damaged.
The previous owner got a quote of over €300 from a camera shop to get them fixed.
I thought I'd send them to Leica Germany to see what could be done so I downloaded the repair form and sent them off. Upon receiving the binoculars Leica sent an email to confirm receipt.
A week later I received an email that the binoculars were to be fixed free of charge. A few days later I received another email telling me they were fixed and being shipped with tracking number.
The binoculars upon receipt were like new except for one small detail that only an obsessive would look for. When focussed to infinity there was no more focussing left on the focus wheel.
I emailed Leica and they told me to send them back. Leica sent me a courier label to print off. The binoculars were on there way to Leica Portugal within the hour from printing the label and arranging home collection.(all free of charge).
I again received an email upon receipt of the binoculars, an email for what had to be done and another email for when they were fixed and being shipped.
All in the space of a couple of weeks and all free of charge.
Binoculars arrived with a small bit of play after infinity focus(which is what i wanted) and in top notch condition.
Very impressive service by Leica and if I'm honest before my experience with Leica, I would not have looked at Leica optics with a view to buying based on the many bad reports I had read online about Leica's after sales care.
Obviously something has changed for the better and a big thumbs up for the Leica optics team I had been dealing with. 100% for communication and service.:t:
Only problem is when choosing new optics I have another manufacturer to now consider. If I remember correctly I quite liked the view through the 8x30 Ultravids.
Regards Gerard.
The previous owner got a quote of over €300 from a camera shop to get them fixed.
I thought I'd send them to Leica Germany to see what could be done so I downloaded the repair form and sent them off. Upon receiving the binoculars Leica sent an email to confirm receipt.
A week later I received an email that the binoculars were to be fixed free of charge. A few days later I received another email telling me they were fixed and being shipped with tracking number.
The binoculars upon receipt were like new except for one small detail that only an obsessive would look for. When focussed to infinity there was no more focussing left on the focus wheel.
I emailed Leica and they told me to send them back. Leica sent me a courier label to print off. The binoculars were on there way to Leica Portugal within the hour from printing the label and arranging home collection.(all free of charge).
I again received an email upon receipt of the binoculars, an email for what had to be done and another email for when they were fixed and being shipped.
All in the space of a couple of weeks and all free of charge.
Binoculars arrived with a small bit of play after infinity focus(which is what i wanted) and in top notch condition.
Very impressive service by Leica and if I'm honest before my experience with Leica, I would not have looked at Leica optics with a view to buying based on the many bad reports I had read online about Leica's after sales care.
Obviously something has changed for the better and a big thumbs up for the Leica optics team I had been dealing with. 100% for communication and service.:t:
Only problem is when choosing new optics I have another manufacturer to now consider. If I remember correctly I quite liked the view through the 8x30 Ultravids.
Regards Gerard.
