Beware Dell After Sales Service
WHIMBREL said:
Thank you all for your suggestions, I've followed up on the links, Dell has just won a customer award in Computer Shopper magazine, this is a good recommendation in itself.
I'll do a little more searching on the web for a best Graphic Card buy, before deciding on a final choice.
Regards to you all,
Bill
Hi Bill
I very recently bought a Dell Dimension and have had an awful time getting it fixed after it went wrong.
There are number of problems if it goes wrong. If it goes wrong within 30 days you are guided via the phone choices to the hardware fix solution. Outside the 30 days to the software fix. This will cost you about £34. This is in addition to an 0870 number at about 8p a minute. They will tell you it is a local rate though (so why not 0845).
I kept getting the blue windows screen with various messages that windows had to close.This was before the 30 days. The first technician ran checks with me and diagnosed a faulty hard-drive. A new one was ordered, I waited all day for new one to arrive on delivery day, nothing arrived. Ring up to find out the dispatchers had cancelled the order as none in stock. So re-ordered
still no arrival so ring up again and this technician thinks he can fix the problem with a PC (not system) restore. This seems to work for a little while but then it all starts happening again. Ring up again this,technician thinks its a software fault, I mention a camera has been attached and the computer connects to the internet via a wired router. Apparently the windows blue screen is often caused by external hardware. He wants to pass me over to the software technical help and they will charge £34 to fix it. I say no thanks I'll get it seen at my local shop.
They diagnose faulty RAM. So I ring up Dell they run a diagnostic on it which says the memory is okay, and try to pass me over to the software tech support. I get back to my shop who reassure me the RAM definately failed. I ring up Dell and speak to the manager and threaten to take them to court if the memory is not replaced. They cave in and will replace the memory if I send a scanned copy of the shop's report. This is duly done and lo and behold the new memory has arrived the old memory returned to dell and it all appears to be working fine.
I now want to reclaim my shop's fee from Dell plus all the calls as they misdiagnosed the problem all along.
So I would recommend a computer built tested and repaired if necessary locally - I think it should be a lot less hassle if something goes wrong.
Did I mention that every time you ring dell they tell you you'll be receiving a customer survey questionairre by email? Well I've got mine and it won't be favourable. I'd take the customer award you mention with a pinch of salt.
So good luck and if you get a Dell I hope it doesn't go wrong!