My FZ 35 will not connect to my PC (1 Viewer)

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ehrodz

Well-known member

• Aug 19, 2010

• #1

I recently bought a FZ 35, downloaded the software and then tried to download some pictures but when I connected the camera to my PC(windows xp home edition, IE 8) I got the following error message:

There was a problem installing the hardware: DMC FZ 35. An error occured during the installation of the device. The driver cannot be installed because it is either not digitallyally signed or not signed in the appropriate manner.

Anybody know what is going on or how I can get the camera to connect? Thanks.

 

Geoff Brown

Well-known member

• Aug 19, 2010

• #2

Why not remove the card from the camera and insert the card into a USB card reader to see if that works. Try re-installing the Panasonic software as well if you have not already done so.

 

Andrew Rowlands

Well-known member

• Aug 19, 2010

• #3

I think this may be as a result of running Windows XP from a non-administrative account?

Whenever I've seen a warning about unsigned drivers in XP, there's always been an option to ignore it and continue (but I always use an administrator account).

When the camera is connected, can you see it as an extra dive in My Computer?

Andy.

 

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Craig S

Member

• Aug 19, 2010

• #4

You might want to read this.
http://www.mydigitallife.info/2007/...ver-installation-dialog-prompt-in-windows-xp/

 

Andrew Rowlands

Well-known member

• Aug 19, 2010

• #5

Craig S said:

You might want to read this.
http://www.mydigitallife.info/2007/...ver-installation-dialog-prompt-in-windows-xp/

Click to expand...

Good call Craig, it looks like ehrodz's PC is set to 'always block' unsigned drivers.

Cheers,

Andy.

 

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ehrodz

Well-known member

• Aug 20, 2010

• #6

Craig S said:

You might want to read this.
http://www.mydigitallife.info/2007/...ver-installation-dialog-prompt-in-windows-xp/

Click to expand...

Thanks Craig. The information in the link that you sent was spot on. With it I was able to quickly connect my camera and download pictures. I am especially gratefull because Panasonic support people were not very helpful. I talked to two persons on the phone who basically blew me off. And their response to my e-mail request for help was that I should try to connect the camera to a different PC or USB port. Not much help! I was to the point of sending the camera back to Amazon; but you saved the day for me. Thanks again.

 

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Craig S

Member

• Aug 20, 2010

• #7

No problem ehrodz, glad I could help.