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Hawke, impressive after sale service

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Old Thursday 21st March 2019, 07:09   #1
glenkerr
Bruce Kerr
 
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Hawke, impressive after sale service

A week past Sunday I rather clumsily dropped my pair of Hawke Sapphire ED 10x42. I returned them to Hawke to look at, but alas they were beyond repair. They offered me 50% off a new pair of equivalent type. I ordered a pair of Frontier ED X 10x42 which arrived on Monday. I have to say I was impressed at such quick and efficient service and the new bins, after 2 days, are proving to be noticeably better then the Sapphires, in terms of easy of use and clarity of image. Very happy!

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Old Thursday 21st March 2019, 16:06   #2
james holdsworth
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What damage made them ''beyond repair'' ?
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Old Saturday 23rd March 2019, 18:04   #3
glenkerr
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Originally Posted by james holdsworth View Post
What damage made them ''beyond repair'' ?
Dropped them out my bag onto a driveway, eyepieces down... I knew immediately it was not good. Left eyepiece sheared internal thread, right eyepiece damaged the diopter ring.
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