Nixterdemus
Well-known member
I bought a bin then noted it went through several model changes. I called up Blaser/Minox USA and they whined about only being in charge of Minox sports optics for six months. They know nothing, nada, zip, doodly-squat.
They advise me to contact Minox directly via e-mail. [[email protected]] I did last week, still waiting on a response. I figured I'd throw Blaser an underhanded pitch. I call today after receiving the bins asking about date of manufacture by serial number.
On the phone some guy tells me to e-mail them the information. Then they will contact Minox for the date. Never mind that Minox requires the original owner to file warranty within 30 days or you're toast on any claims.
We'll see as the clock is ticking though Blaser/Minox sports optics customer service instills little customer confidence in me.
ETA: I spoke w/pleasant young lady last week, but as mentioned she knew nothing. I call Blazer Monday morn, ask to speak to Minox sports optics, I'm transferred back to her though all I obtain is the answering machine. I call back later in the morning w/same request, yet I'm informed by the lady at the main desk/receptionist that she is in a meeting; would I care to leave a name, number, yada, yada, yada. I declined asking for the young lady in customer service e-mail; hoping for a more direct line of communication. Naturally, I received what I perceive to be the generic link [[email protected]].
I send an e-mail though experience tells me to call back later anyway. This time a guy answers the main Blaser line. Again I ask to be transferred to Minox sports optics. He asks me what I want. What I want? WTF is some clodhopper from Blaser answering the main phone asking me what I want when he isn't the Minox Sports Optics department?
I tell him I want the manufacturing date of me bin via serial number. He tells me they do not have that information and I should e-mail Blaser the inquiry. [It goes not unnoted that I'm talking to them at the moment.] Then, upon receipt of such e-mail Blaser will contact Minox for the information. I remind this gent, per Minox policy, that as the original owner I have only thirty days to register for warranty to validate potential claims over the next thirty years.
I tell him I should be able to secure this basic information before needing to register. He begins attempt to wax philosophically, "In a perfect world", but I cut him short telling him in an imperfect world I still should be able to receive that information prior to registration deadline. I find it somewhat odd that the main phone line to Blaser apparently is running interference/screening calls to Minox Sports Optics. Regardless, more concerning to me is the lack of basic information by Blaser on Minox binoculars that could be stored on a thumb drive.
I will keep you informed on any/all responses from Minox or Blaser acting as agent of Minox in the states.
They advise me to contact Minox directly via e-mail. [[email protected]] I did last week, still waiting on a response. I figured I'd throw Blaser an underhanded pitch. I call today after receiving the bins asking about date of manufacture by serial number.
On the phone some guy tells me to e-mail them the information. Then they will contact Minox for the date. Never mind that Minox requires the original owner to file warranty within 30 days or you're toast on any claims.
We'll see as the clock is ticking though Blaser/Minox sports optics customer service instills little customer confidence in me.
ETA: I spoke w/pleasant young lady last week, but as mentioned she knew nothing. I call Blazer Monday morn, ask to speak to Minox sports optics, I'm transferred back to her though all I obtain is the answering machine. I call back later in the morning w/same request, yet I'm informed by the lady at the main desk/receptionist that she is in a meeting; would I care to leave a name, number, yada, yada, yada. I declined asking for the young lady in customer service e-mail; hoping for a more direct line of communication. Naturally, I received what I perceive to be the generic link [[email protected]].
I send an e-mail though experience tells me to call back later anyway. This time a guy answers the main Blaser line. Again I ask to be transferred to Minox sports optics. He asks me what I want. What I want? WTF is some clodhopper from Blaser answering the main phone asking me what I want when he isn't the Minox Sports Optics department?
I tell him I want the manufacturing date of me bin via serial number. He tells me they do not have that information and I should e-mail Blaser the inquiry. [It goes not unnoted that I'm talking to them at the moment.] Then, upon receipt of such e-mail Blaser will contact Minox for the information. I remind this gent, per Minox policy, that as the original owner I have only thirty days to register for warranty to validate potential claims over the next thirty years.
I tell him I should be able to secure this basic information before needing to register. He begins attempt to wax philosophically, "In a perfect world", but I cut him short telling him in an imperfect world I still should be able to receive that information prior to registration deadline. I find it somewhat odd that the main phone line to Blaser apparently is running interference/screening calls to Minox Sports Optics. Regardless, more concerning to me is the lack of basic information by Blaser on Minox binoculars that could be stored on a thumb drive.
I will keep you informed on any/all responses from Minox or Blaser acting as agent of Minox in the states.
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