Join for FREE
It only takes a minute!
More discoveries. NEW: Zeiss Victory SF 32

Welcome to BirdForum.
BirdForum is the net's largest birding community, dedicated to wild birds and birding, and is absolutely FREE! You are most welcome to register for an account, which allows you to take part in lively discussions in the forum, post your pictures in the gallery and more.

Nikon Service- Good, but slow

Reply
 
Thread Tools Rate Thread
Old Tuesday 1st October 2019, 17:12   #1
wdc
Registered User
 
wdc's Avatar

 
Join Date: Dec 2016
Location: Moraga, California
Posts: 600
Nikon Service- Good, but slow

Back in July I noticed that one of the objective cover straps on a pair of 8x42 MHG's had become so torn that it was about to fall off. I contacted Nikon via email, which ended up with me dealing with Nikon Canada for some reason. They were willing to sell me a pair of objective covers, but when I told them that I lived in California, they promptly said they could not ship to the US (!). However they did give me contact information for Nikon USA (1-800-645-6687 and/or parts.nikonusa.com) Over the phone, a customer service rep. told me he thought they could replace them for free, and took down my address, telling me he would submit the request to their customer relations dept.

Yesterday, almost exactly 2 months later, they showed up in the mail. So, thanks Nikon! I guess all's well that ends well. Just took a lot longer than I figured on, and I had no idea whether they had approved the request, so had pretty much given up on getting a set from them.

-Bill
wdc is offline  
Reply With Quote
Old Thursday 3rd October 2019, 13:22   #2
chill6x6
Registered User
BF Supporter 2020
 
chill6x6's Avatar

 
Join Date: Feb 2015
Location: Alabama
Posts: 1,563
Quote:
Originally Posted by wdc View Post
Back in July I noticed that one of the objective cover straps on a pair of 8x42 MHG's had become so torn that it was about to fall off. I contacted Nikon via email, which ended up with me dealing with Nikon Canada for some reason. They were willing to sell me a pair of objective covers, but when I told them that I lived in California, they promptly said they could not ship to the US (!). However they did give me contact information for Nikon USA (1-800-645-6687 and/or parts.nikonusa.com) Over the phone, a customer service rep. told me he thought they could replace them for free, and took down my address, telling me he would submit the request to their customer relations dept.

Yesterday, almost exactly 2 months later, they showed up in the mail. So, thanks Nikon! I guess all's well that ends well. Just took a lot longer than I figured on, and I had no idea whether they had approved the request, so had pretty much given up on getting a set from them.

-Bill
WOW! That's quite a wait for objective covers! LOL
__________________
Chuck
chill6x6 is offline  
Reply With Quote

BF Supporter 2017 2018 2019 2020 Support BirdForum With A Donation

Old Saturday 12th October 2019, 00:06   #3
CO_west
Registered User

 
Join Date: Aug 2019
Location: Colorado
Posts: 17
I can't figure Nikon out. There are posts all over the web with a wide range of experiences with their customer service, ranging from very good to very poor. With their warranty change in the US I wonder if service quality will change.
CO_west is offline  
Reply With Quote
Old Sunday 13th October 2019, 23:31   #4
bluespiderweb
Great Grey Looking Out
 
bluespiderweb's Avatar

 
Join Date: Dec 2012
Location: Southeast PA near Philly
Posts: 482
Wow, Bill, that sounds like a very slow response time, but at least someone cared enough to follow through on it from Nikon and got you what you wanted. It does seem often these days that multiple tries are too often necessary to get things resolved with many companies today, though it does seem that they want to help you, only it's not easy for them either, sometimes to get it done. I wish that more companies either acted like Amazon.com in their customer service operations, or possibly Amazon contracted out their customer service departments to other companies who are in need of a model to work from. But even Amazon is not perfect; more of a matter maybe of growing too quickly to keep up sometimes for them as well.

Nothing is perfect, and nothing is static. The world still revolves and evolves, even if we liked it the way it used to be. Who are we to argue with progress?! ; ) As an old guy, sometimes I just want the world to stop long enough for me to jump off, when I've had enough fun that day. It seems those days come a bit more often than they used to before. Just evolution and old bones, I guess.

My only dealing with Nikon service was a repeated attempt just to tighten the hinge on an SE 8x32 to proper tolerances. The 1st time they torqued them so tight, it wasn't funny. The next time sending them out, they got it right. Not an endorsement for proper service, for sure.
__________________
Barry~
bluespiderweb is offline  
Reply With Quote

BF Supporter 2018 Support BirdForum With A Donation

Advertisement
Reply


Thread Tools
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Good service from Zeiss US phlazm Zeiss 16 Monday 18th May 2015 14:44
Not so good service in UK dandsblair Zeiss 11 Friday 6th December 2013 08:31
Swarovski Service - Gone from Good to Bad Steve Arlow Swarovski 30 Tuesday 12th November 2013 13:49
Slow but good progress to my list. Chris-Leeds Birds & Birding 2 Sunday 5th February 2006 16:46
Good service from In Focus Dave Smith Binoculars 11 Thursday 13th March 2003 21:40

{googleads}

Fatbirder's Top 1000 Birding Websites

Help support BirdForum

Page generated in 0.18787789 seconds with 18 queries
All times are GMT. The time now is 02:09.