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Leica USA Service (1 Viewer)

dries1

dries1

Member
I know this topic/thread has some history, but has anyone here in the US sent their Leicas/Leitz glass recently to Leica Germany for service. Additionally are there any recent good news regarding Leica USA Service.

Andy W.
 
Yes Gr8ful Doug from Cameraland posted a glowing reference only yesterday. You should be able to view it under one of the subgroups or his username. It has the contact numbers as well.
P
 
PYRTLE said:
Yes Gr8ful Doug from Cameraland posted a glowing reference only yesterday. You should be able to view it under one of the subgroups or his username. It has the contact numbers as well.
P
Click to expand...

It is in the "Retailers and Dealers Offers" Forum.

Bob
 
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dries1 said:
Additionally are there any recent good news regarding Leica USA Service.
Andy W.
Click to expand...

In April I sent my UV 8x20 BR to Leica USA for repair. An unfortunate impact had rendered the focus mechanism inoperative, and the same event left a deep scar on one ocular surface. Leica repaired the focus mechanism, replaced the damaged ocular, and sent the bino back to me in June, at no cost except for shipping. Outstanding service, in my opinion!

John
 
With the mix of reports about service, has anyone had better luck by contacting someone specific in the Leica service department?
 
There is another post running parallel to this that has the relevant contact details and procedure for repairs and servicing for Leica USA.
 
PYRTLE said:
There is another post running parallel to this that has the relevant contact details and procedure for repairs and servicing for Leica USA.
Click to expand...

I must not be finding the correct thread as the Leica email contact I used was bounced back as undeliverable.

What is that thread that you’re referencing titled?
 
Pleasant to deal with and well organized on the repair end. Mine turned out to be not repairable so they worked with me to find the best replacements.
I give their customer service five stars.
 
I had a pleasant exchange with their Director of Customer Care (thanks, Pileatus!). My primary concern is collimation (which I assume is relatively trivial to rectify) but I’m not prepared for a large repair bill should any Easter eggs be discovered. They have sentimental value (birth of our first child) so I’ve sent them in and hoping for the best!
 
Tomly said:
I had a pleasant exchange with their Director of Customer Care (thanks, Pileatus!). My primary concern is collimation (which I assume is relatively trivial to rectify) but I’m not prepared for a large repair bill should any Easter eggs be discovered. They have sentimental value (birth of our first child) so I’ve sent them in and hoping for the best!
Click to expand...
Let us know how it goes.
 
Pileatus said:
Let us know how it goes.
Click to expand...

Heard back from Leica customer service. Have been quoted just shy of $300 to collimate, adjust focus, and replace some minor parts (diopter window, hinge bushing, etc). The majority is labor fees and the estimate is well itemized; however, there is an odd $20 charge that’s simply listed as “miscellaneous” (so, no idea what that means).

I’ve followed up to inquire if a simple collimation could be completed at a lower service cost. With a baby on the way, I’ll need to find a less expensive option than the original estimate. I’ve heard Baker Marine does good work for a more reasonable price ($65-100).
 
Tomly said:
Heard back from Leica customer service. Have been quoted just shy of $300 to collimate, adjust focus, and replace some minor parts (diopter window, hinge bushing, etc). The majority is labor fees and the estimate is well itemized; however, there is an odd $20 charge that’s simply listed as “miscellaneous” (so, no idea what that means).

I’ve followed up to inquire if a simple collimation could be completed at a lower service cost. With a baby on the way, I’ll need to find a less expensive option than the original estimate. I’ve heard Baker Marine does good work for a more reasonable price ($65-100).
Click to expand...



Company 7 in Laurel, Md. near Baltimore repairs Leica Binoculars.

http://www.company7.com/repair&rehabbino.html

Also see:

http://www.company7.com/leica/index.html

Bob
 
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For my NIB, Old Stock Ultravid HD I just recently purchased from a Certified Leica Dealer, I noticed the warranty card only listed a 10yr warranty. After contacting Leica, I was told that it is covered instead by the 3 YR Unlimited Passport warranty with a Limited Lifetime warranty (this was the old card they initially stuck in the UV HD boxes). They also mentioned that it is no longer necessary to register via the warranty cards, instead simply requiring online registration.

Just some useful info for people, maybe...
 
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