Join for FREE
It only takes a minute!
Zeiss - Always on the lookout for something special – Shop now

Welcome to BirdForum.
BirdForum is the net's largest birding community, dedicated to wild birds and birding, and is absolutely FREE! You are most welcome to register for an account, which allows you to take part in lively discussions in the forum, post your pictures in the gallery and more.

Interview with Zeiss Head of Repairs and Servicing

Reply
 
Thread Tools Rate Thread
Old Sunday 13th October 2019, 17:17   #1
Troubador
Moderator
 
Troubador's Avatar

 
Join Date: May 2012
Location: Sheffield
Posts: 9,549
Interview with Zeiss Head of Repairs and Servicing

A new and in-depth interview on the changes taking place within Zeiss Customer Service can be found at: https://www.birdforum.net/showthread...51#post3906351


Lee
Troubador is offline  
Reply With Quote
Old Monday 14th October 2019, 00:52   #2
bluespiderweb
Great Grey Looking Out
 
bluespiderweb's Avatar

 
Join Date: Dec 2012
Location: Southeast PA near Philly
Posts: 482
Good interview Lee, thank you!
__________________
Barry~
bluespiderweb is offline  
Reply With Quote

BF Supporter 2018 Support BirdForum With A Donation

Old Monday 14th October 2019, 07:02   #3
42za
Registered User

 
Join Date: Jun 2019
Location: Africa
Posts: 141
Quote:
Originally Posted by Troubador View Post
A new and in-depth interview on the changes taking place within Zeiss Customer Service can be found at: https://www.birdforum.net/showthread...51#post3906351


Lee
Hello,

A nice pertinent interview with Zeiss , thank you.

It is encouraging to see that Zeiss is aware that there are people in other parts of the world other than the U.S.A. and Europe.

It now remains to be seen if Zeiss will actually do anything about this.

It is after all "the money that buys the whiskey".




Cheers.
42za is offline  
Reply With Quote
Old Monday 14th October 2019, 16:26   #4
Foss
Registered User

 
Join Date: Jul 2015
Location: San Diego
Posts: 192
Thanks for the great post and interview Lee.
Foss is offline  
Reply With Quote
Old Monday 14th October 2019, 18:52   #5
ABCY 1
Registered User

 
Join Date: Feb 2012
Location: Canberra
Posts: 65
And thanks from here, Lee. Having some feedback during the warranty return process would be reassuring.
I’ve just sent back my Conquest HD 8x32 for a recurring focussing issue, for the second time since I bought them new four years ago. Turnaround time from Australia was 3 months last time and I’m hopeful there may be a quicker resolution this time, but there seems to be no way of tracking what’s going on and it would be good if Zeiss can address that. Having binos in for repair for 6 months out of 4 years is not good!
Cheers, Peter
ABCY 1 is offline  
Reply With Quote
Old Monday 14th October 2019, 20:28   #6
Steve C
Registered User
 
Steve C's Avatar

 
Join Date: Jun 2007
Location: Klamath Falls, Oregon
Posts: 3,604
Lee,

These are always interesting and informative. I for one appreciate the fact you have developed the contacts needed and are willing to take the time, effort and expense to do this, so thanks.

One thing I have been curious about is the original move from Virginia to New York. Virginia was a Sports Optics repair center, and New York was/is not, at least according to one mutual acquaintance of ours. That move lost Zeiss a whole lot of service and warranty experience. That it seems, left New York at some disadvantage. However I have no idea of the New York center's real abilities. So Herr Cramer is right in realizing this could have better "optics". The move to Kentucky makes sense as he explains it as both UPS and FedEx have major centers there.

It could be the "whole lot of experience" was getting ready to retire. and that could have been a factor in the timing.
__________________
Steve

"Do what you can, with what you have, where you are". Teddy Roosevelt.

Last edited by Steve C : Monday 14th October 2019 at 20:30.
Steve C is offline  
Reply With Quote

BF Supporter 2009 Support BirdForum With A Donation

Old Monday 14th October 2019, 22:00   #7
jgraider
Registered User

 
Join Date: Mar 2009
Location: West Texas
Posts: 1,337
And not to mention that New York is tax hell, an unfriendly business climate as such. This is one main reason Meopta USA moved to Florida from tax hell New York.
jgraider is offline  
Reply With Quote
Old Tuesday 15th October 2019, 01:33   #8
NDhunter
Registered User
 
NDhunter's Avatar

 
Join Date: Mar 2009
Location: Central Park
Posts: 4,190
And now Zeiss has moved to Kentucky, where they have a large optics center, mostly for glasses
lenses. I reported on this a few months ago, with the move they are now training new help, and most
repairs will be sent to Germany. I spoke directly to the head of service, USA. So things have not changed
much.

Many companies send things back to the homeland, including Meopta, Leica and depending on the
optic, Swarovski.

Jerry
NDhunter is offline  
Reply With Quote
Old Tuesday 15th October 2019, 07:53   #9
LucaPCP
Registered User

 
Join Date: Sep 2011
Location: california
Posts: 33
I just sent in my Terra 8x25 for a repair, and I am extremely satisfied with the service and turnaround time (and with the results!).
LucaPCP is offline  
Reply With Quote
Old Tuesday 15th October 2019, 13:13   #10
Troubador
Moderator
 
Troubador's Avatar

 
Join Date: May 2012
Location: Sheffield
Posts: 9,549
Quote:
Originally Posted by Steve C View Post
Lee,

These are always interesting and informative. I for one appreciate the fact you have developed the contacts needed and are willing to take the time, effort and expense to do this, so thanks.

One thing I have been curious about is the original move from Virginia to New York. Virginia was a Sports Optics repair center, and New York was/is not, at least according to one mutual acquaintance of ours. That move lost Zeiss a whole lot of service and warranty experience. That it seems, left New York at some disadvantage. However I have no idea of the New York center's real abilities. So Herr Cramer is right in realizing this could have better "optics". The move to Kentucky makes sense as he explains it as both UPS and FedEx have major centers there.

It could be the "whole lot of experience" was getting ready to retire. and that could have been a factor in the timing.

The closure of Virginia and the move to NY was part of a gradual world-wide integration of Sports Optics into the Consumer Products Group. It has happened in the UK and as we have seen on Birdforum it has happened in Germany and of course it happened inthe States.

NY did have servicing capabilities and in the interview you will have read about the training ini KY being done by a NT employee. However I am sure that NY never reached the full potential as a service centre as it didn't exist for long enough before the owner of the building said Hi and Goodbye.

Lee
Troubador is offline  
Reply With Quote
Old Tuesday 15th October 2019, 13:14   #11
Troubador
Moderator
 
Troubador's Avatar

 
Join Date: May 2012
Location: Sheffield
Posts: 9,549
Quote:
Originally Posted by NDhunter View Post
And now Zeiss has moved to Kentucky, where they have a large optics center, mostly for glasses
lenses. I reported on this a few months ago, with the move they are now training new help, and most
repairs will be sent to Germany. I spoke directly to the head of service, USA. So things have not changed
much.

Many companies send things back to the homeland, including Meopta, Leica and depending on the
optic, Swarovski.

Jerry
Thanks Jerry and while some repairs are going back to Germany at the moment, HerrCramer made it very clear this is not the long-term plan.

Lee

Last edited by Troubador : Wednesday 16th October 2019 at 07:30.
Troubador is offline  
Reply With Quote
Old Tuesday 15th October 2019, 22:45   #12
gunut
Registered Offender
 
gunut's Avatar

 
Join Date: Jan 2016
Location: Sussex Wisconsin
Posts: 475
Quote:
Originally Posted by LucaPCP View Post
I just sent in my Terra 8x25 for a repair, and I am extremely satisfied with the service and turnaround time (and with the results!).
what did they repair....I sent mine in for slightly loose hinge and received a new one.....
gunut is offline  
Reply With Quote
Old Friday 18th October 2019, 19:40   #13
OhWeh
Registered User

 
Join Date: Aug 2018
Location: Bavaria
Posts: 80
Thanks Lee for this interview!
OhWeh is offline  
Reply With Quote
Old Saturday 19th October 2019, 07:37   #14
Troubador
Moderator
 
Troubador's Avatar

 
Join Date: May 2012
Location: Sheffield
Posts: 9,549
Quote:
Originally Posted by OhWeh View Post
Thanks Lee for this interview!
You are welcome
Lee
Troubador is offline  
Reply With Quote
Advertisement
Reply


Thread Tools
Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Interview with Zeiss Head of Servicing and Repairs Troubador Interviews with Optics Manufacturers 0 Sunday 13th October 2019 17:12
Interview with the new head of Zeiss Sports Optics Troubador Interviews with Optics Manufacturers 71 Wednesday 17th October 2018 08:06
Interview with head of Zeiss Sports Optics Troubador Zeiss 0 Wednesday 29th August 2018 11:53
Zeiss repairs Votadinian Zeiss 4 Monday 2nd April 2018 09:50
Ball head repairs rob_day Tripod and Heads 2 Wednesday 7th April 2004 13:20

{googleads}

Fatbirder's Top 1000 Birding Websites

Help support BirdForum

Page generated in 0.20471001 seconds with 26 queries
All times are GMT. The time now is 06:45.