John Fleet
Finally reached 300!
A few year's ago I bought a second hand ATS65 from another forum member. For various reasons it's not had much use - mostly because I find my little Nikon ED50 so convenient. Anyway a month or so ago I decided to give the Swarovski an airing. But I was dismayed to find that the 20 - 60 zoom lens (the only one which I have) appeared to have a nasty case of fungal infection. So I downloaded the online repairs form and posted the lens off to Swarovski and waited for the bill. A week later I received a card through the post essentially acknowledging receipt of lens. Today a package from UPS was delivered. The lens - returned in immaculate condition, packed in a new bolt case, with a new lens cap together with an invoice for - precisely nothing. The work description mentioned cleaning and some unspecified parts.
Bearing in mind a) that I was not the original owner and had no documentation for the lens and b) that the whole process was handled within less than a month, to say that I'm impressed would be an understatement. Yes, Swarovski gear is a premium price but perhaps that explains how they can afford to provide such exemplary after-sales service.
Bearing in mind a) that I was not the original owner and had no documentation for the lens and b) that the whole process was handled within less than a month, to say that I'm impressed would be an understatement. Yes, Swarovski gear is a premium price but perhaps that explains how they can afford to provide such exemplary after-sales service.
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