Has anyone in the US had any problems with Meopta customer service?
I purchased a new, from dealer, Meopro 6.5 x 32 last October, and am having trouble with an eyecup that fails to lock. I called Meopta US last month, and was promised they would send me an eyecup, so I gave them my address. Three plus weeks later I did not receive any part. I tried to call Meopta US again, and no one picks up, and if you do not know the extension, you cannot get through. So I emailed Meopta, and several days later I received a reply, asking me for more information so that I could send the binos in for repair. After sending Meopta the information last week, I have not received any reply.
Am I being too impatient? Hopefully Meopta fixes their phone system so that you can leave a message (they do not have an operator if you have any questions), and are more responsive.
To be continued.
I purchased a new, from dealer, Meopro 6.5 x 32 last October, and am having trouble with an eyecup that fails to lock. I called Meopta US last month, and was promised they would send me an eyecup, so I gave them my address. Three plus weeks later I did not receive any part. I tried to call Meopta US again, and no one picks up, and if you do not know the extension, you cannot get through. So I emailed Meopta, and several days later I received a reply, asking me for more information so that I could send the binos in for repair. After sending Meopta the information last week, I have not received any reply.
Am I being too impatient? Hopefully Meopta fixes their phone system so that you can leave a message (they do not have an operator if you have any questions), and are more responsive.
To be continued.