Lost some of my videos on the Collins bird app on my iPad Air (1 Viewer)

I've lost a number of my videos on Collins bird app on my iPad Air and when I've tried restoring the videos, that I've lost on my Collins bird app my Apple iPad Air via the iTunes Store it's says it can't connect to the iTunes Store despite putting my correct password in and I've tried a number of times unsuccessfully. I've also tried all the recommended things to try after googling and still no difference. I've got the correct updated software on my iPad. Does anyone have any idea what the problem could be.
Ian.

Call the apple help to ask for help in problem-solving

One thing you might try is to delete the app entirely from your ipad, go the settings afterwards and make sure that all aspects of the app are gone, and reinstall.

Niels

I have given up on Apple after so many issues with my IPOD Classic......binned it and them.

A

Have you tried going to the ITunes store via another machine? Using ITunes the software go to the store and see what that gives you. Also, can you download other content from the store, or is this just to do with the Collins app?

I have had problems in the past with this app just vanishing from a device, but I've always been able to restore it

Andrea

If you ever sync your iPad with Itunes, you can try to restore from the backup files