OK, that is good to hear it is not Vortex who are lacking in customer service, and that makes more sense now. But whoever it is, it should be brought out into the open so others may know the difficulties we may encounter, or may not, depending on who we get when we reach out, and the other possiblity, is the deadheads that we may also encounter on the way. There are surely enough of them out there too, and to be aware of the likely encounter!
Well, as far as I am concerned, and what I believe is right, is that we all can share information about things good and bad here, and let us each decide for ourselves what is valid for us and what is not. Things like this happen all the time, and it sometimes just involves small things we input, and the larger outcome we receive for our efforts or misdirected input.
It's not all equal exchange, for sure. But that is the human element, unfortunately, and one we cannot change, but only what we can try to alter course with some effort, to make it happen for us, whatever it is that we want to accomplish.
Certainly, it's not easy dealing with customer service sometimes, for sure, and requires more effort than we have available at the time! ; )
Anyway, stick to your guns, and get what you want, in the end, so to speak. I know....I know. Just don't think you are defeated when you still have some kick left in you! Just go at them again, if you need to. Giving up is too easy, but I understand how it can get there in a hurry!