dalat
...
My dad's Ultravid 8x20 had a problem with the diopter, both barrels couldn't be focussed any more simultanously. I told him to send it in for repair under warranty (I bought it for him a couple of years ago). He was a bit sceptical first, but then very delighted about the smooth process, good communication (confirmation of reception, report of the assessment of damage, note of sending back the item) and the result (perfect again!). It took 10 days in total.
I know, this is what is to be expected under the warranty, but still think it's worth to tell, seen the bashing Leica often gets for it's apparently poor service.
I know, this is what is to be expected under the warranty, but still think it's worth to tell, seen the bashing Leica often gets for it's apparently poor service.