Over the last week I've had to contact three optics companies' customer service departments - I bust the objective cap on my new Swarovski scope; I was struggling to find a stockist of a particular Zeiss lens; and I needed advice about a Leica UV/IR filter.
I emailed Swarovski about the objective cap, they replied immediately and within two days a replacement cap arrived along with a spare body cap for the other end of the objective module, all free of charge! Amazing!
After trying about ten mainstream photographic retailers, none had stock of the lens I wanted, nor could they tell me when they'd be able to get one. I emailed Zeiss directly, and within an hour they replied with the name, address and phone number of a small shop I'd never heard of, who had one in stock at a better price than many of the big online companies. It arrived the next day! Awesome!
I emailed Leica to ask about the filter and, three days later.... nothing. Tumbleweed drifting slowly past on the wind, and the faint sound of distant bells.... nothingness. Not a thing. Sinking into oblivion. Blackness. My leg has gone numb from waiting.
I emailed Swarovski about the objective cap, they replied immediately and within two days a replacement cap arrived along with a spare body cap for the other end of the objective module, all free of charge! Amazing!
After trying about ten mainstream photographic retailers, none had stock of the lens I wanted, nor could they tell me when they'd be able to get one. I emailed Zeiss directly, and within an hour they replied with the name, address and phone number of a small shop I'd never heard of, who had one in stock at a better price than many of the big online companies. It arrived the next day! Awesome!
I emailed Leica to ask about the filter and, three days later.... nothing. Tumbleweed drifting slowly past on the wind, and the faint sound of distant bells.... nothingness. Not a thing. Sinking into oblivion. Blackness. My leg has gone numb from waiting.
