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Nikon
2014 Nikon Warranty Changes- USA
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<blockquote data-quote="BruceH" data-source="post: 3093133" data-attributes="member: 106398"><p>Ed .. You're welcome. I understand what you are saying. I also am not thrilled with this change. </p><p></p><p>I own what to me is a substantial number of Nikon products purchased under the old warranty and policy. Nikon discontinuing the No Fault Policy instantly diminished the value of the Nikons that I own. Where as before a potential used buyer knew that if the binocular (such as an EDG) developed a problem they were assured by the Policy that it would be taken care of for a mere $10. Now the risk is much greater, which will most likely make it harder to sell a Nikon and it will reduce the price of a used Nikon. The end result is it reduces my value. </p><p></p><p>One member mentioned in the Resale thread that a Policy (vs a Warranty) can be changed at will by the company. On the other hand, is a policy a form of contract, such as a life insurance policy? Just because the insurance company calls it a policy, they can not arbitrarily change the terms. There is nothing in the now discontinued No Fault Policy saying it can be discontinued at any time. I am not a lawyer so I do not know how this would play out if challenged by someone who purchased a binocular before the changes. There may be an argument to be made that Nikon is obligated to honor the Policy as a contract for pre change buyers. I am not doubting that Nikon can discontinue the policy for future sales, but I am wondering if they have grounds to enforce the cancellation retroactively. </p><p></p><p>Getting back more to Ed's point, I wonder if this was a good competitive move. Maybe Nikon is thinking they will be starting a new trend in the industry to discontinue no fault transferable warranties. As demonstrated by the hundreds of posts on this forum all of the high end binoculars are excellent. It is the small things that come into play when deciding which to buy. There are posts where someone made their decision based on the customer service (which includes warranty). This is especially true with Swarovski purchases. It appears the Nikon EDG already trails Zeiss and Swarovski significantly in the high end market. Things are actually getting more competitive for Nikon in this area with the Zeiss SF and Leica Plus updates. It seems like a poor time to remove value. It might make sense if Nikon were trying to compete at a lower pice, but I have not seen signs of Nikon USA dropping the price of the EDG. If this drives sales to Swarovski and Zeiss, then they may be less likely to want to follow Nikon's lead. </p><p></p><p>Leica gets criticized every so often on the forum for their warranty and it appears to discourage some from purchasing the product. The new Nikon warranty now has similarities to Leica so they may face the same problem. </p><p></p><p>Maybe Nikon does not care much about their sales volume for the high end because they do not have that much to loose. However they are big in the mid and low end with the Monarch and Aculon series. The problem they face is some of there competitors such as Zen-Ray, Vortex, Vanguard, etc offer better warranties. Just like in the high end, the comparisons between the different brands can be very close so it may be the little things like warranty that determine who gets the sale.</p></blockquote><p></p>
[QUOTE="BruceH, post: 3093133, member: 106398"] Ed .. You're welcome. I understand what you are saying. I also am not thrilled with this change. I own what to me is a substantial number of Nikon products purchased under the old warranty and policy. Nikon discontinuing the No Fault Policy instantly diminished the value of the Nikons that I own. Where as before a potential used buyer knew that if the binocular (such as an EDG) developed a problem they were assured by the Policy that it would be taken care of for a mere $10. Now the risk is much greater, which will most likely make it harder to sell a Nikon and it will reduce the price of a used Nikon. The end result is it reduces my value. One member mentioned in the Resale thread that a Policy (vs a Warranty) can be changed at will by the company. On the other hand, is a policy a form of contract, such as a life insurance policy? Just because the insurance company calls it a policy, they can not arbitrarily change the terms. There is nothing in the now discontinued No Fault Policy saying it can be discontinued at any time. I am not a lawyer so I do not know how this would play out if challenged by someone who purchased a binocular before the changes. There may be an argument to be made that Nikon is obligated to honor the Policy as a contract for pre change buyers. I am not doubting that Nikon can discontinue the policy for future sales, but I am wondering if they have grounds to enforce the cancellation retroactively. Getting back more to Ed's point, I wonder if this was a good competitive move. Maybe Nikon is thinking they will be starting a new trend in the industry to discontinue no fault transferable warranties. As demonstrated by the hundreds of posts on this forum all of the high end binoculars are excellent. It is the small things that come into play when deciding which to buy. There are posts where someone made their decision based on the customer service (which includes warranty). This is especially true with Swarovski purchases. It appears the Nikon EDG already trails Zeiss and Swarovski significantly in the high end market. Things are actually getting more competitive for Nikon in this area with the Zeiss SF and Leica Plus updates. It seems like a poor time to remove value. It might make sense if Nikon were trying to compete at a lower pice, but I have not seen signs of Nikon USA dropping the price of the EDG. If this drives sales to Swarovski and Zeiss, then they may be less likely to want to follow Nikon's lead. Leica gets criticized every so often on the forum for their warranty and it appears to discourage some from purchasing the product. The new Nikon warranty now has similarities to Leica so they may face the same problem. Maybe Nikon does not care much about their sales volume for the high end because they do not have that much to loose. However they are big in the mid and low end with the Monarch and Aculon series. The problem they face is some of there competitors such as Zen-Ray, Vortex, Vanguard, etc offer better warranties. Just like in the high end, the comparisons between the different brands can be very close so it may be the little things like warranty that determine who gets the sale. [/QUOTE]
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2014 Nikon Warranty Changes- USA
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