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Message: <blockquote data-quote="lmans66" data-source="post: 3579844" data-attributes="member: 48976">I haven't had any reason to use any product service with either my Zeiss or Swaro products, but......the pedal perhaps is reaching the metal at this point with a few companies who seemingly are hurting more than others in customer service. Companies need a quality 'Alpha product', but they also need to have quality 'Alpha service'. It doesn't just go one way. Companies that are attempting to save money on the customer service side might see their sales slide, if not already. I for one would love to have a second pair of bins, and have looked at the Leica brand. But with what I am reading on this forum...that isn't going to happen. I will stick with Zeiss. Now....I am happy with the HT's so do I get another pair or find a used FL or get more expensive with an SF? Most likely one of the former than the latter for a second pair.</blockquote>