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Message: <blockquote data-quote="Rathaus" data-source="post: 3579945" data-attributes="member: 132018">Unfortunately this appears to be the situation in Australia as well. Swarovski are unique. They have a genuine and fully authorised Austrian Swarovski sporting optics specialist under their employ in oz. He is incredibly supportive and helpful. I can only assume that his primary directive has been to spare absolutely no expense in ensuring that all Swarovski customers are extremely happy and satisfied folk.I have required customer support and service from other 'alpha' manufacturers.While others (except Swarovski) have been merely useless, Zeiss service was the most bizarre and disturbing. After being put on hold at various call centres I finally reached Zeiss headquarters, then Zeiss Australia finally transferred me to their elite alpha service department - this consisted of a distracted and arrogantly dismissive man who was busy smoking a cigarette and typing on his computer whilst he aggressively chastised his mad dogs which were barking relentlessly in the background. Zeiss Australia.It was as though I had been mistakenly transferred through to a back yard Pit-Dog breeder. But no, this was indeed Zeiss, and it was as good as it was going to get at Zeiss. There was no support. Unfathomable stuff from an Alpha brand.Unfortunate, because Zeiss, Leica and Nikon have gone to the trouble of designing and producing some incredibly good products.Footnote - I feel compelled to add,I am the first to acknowledge that these are somewhat trite 'first world' issues. Yes, I do feel that good CS should back up a purchase, especially a significant one...but at the end of the day, this is a hobby. An enjoyable interest. My life certainly wouldn't be in tatters if I never touched another pair of binoculars, Alpha or otherwise.</blockquote>

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