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Message: <blockquote data-quote="PeterPS" data-source="post: 3526228" data-attributes="member: 124043">Jerry:I had two Toric 10x42s and a Maven 8x30. I had some issues with the first Toric unit, and asked for a replacement which I received very promptly, if I remember correctly, even before returning the first unit. The second unit also had a number of problems (I am picky...), and the 10x42s were out of stock. The owner (Jon) suggested that the unit is sent to their repair service in San Diego (Kamakura), which I did and the turnaround time was less than a week. I was not fully satisfied with the results (they fixed some problems but apparently could not fix all), so I returned the Toric for a full refund----all S&H costs were graciously covered by Tract. I should add that Jon was very quick at replying emails and always had a positive attitude and he's ready to do his best to help. What I said in the last sentence applies to Maven too, but I do not have a direct experience with their repair service.Peter.</blockquote>