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Message: <blockquote data-quote="BimmyB" data-source="post: 3531225" data-attributes="member: 138411">When I bought my Zeiss 7x42's about twenty years ago, the first time I took them out to the field one of the rubber eye cups fell off at some point and I was unable to find it - Dawlish Warren sand dunes!, Bearing in mind I'd just spent over £700 quid on them I was not impressed. I contacted Zeiss about it and they basically told me, in no uncertain terms, it was my fault for not checking they were screwed on properly (like it's the first thing we all check when we buy anything new don't we?!), and if I wanted a replacement it was going to cost me £15.  I argued about consumer rights, and the product being sent out in not fit for use condition and eventually after about twenty minutes they backed down and said they'd send me one free of charge.  They were obviously so concerned about their reputation and keeping me happy as a customer that it took them three weeks to do so.  Shoddy to say the least.Fortunately nothing's gone wrong with them since and they are still a great pair of bins.In contrast when a friends' Swarovski's developed a fault just before a foreign birding trip, they sent him a replacement pair to borrow/take with him while they repaired his and they swapped back when he returned home.  And all free of charge.</blockquote>