I bought a pair of second hand Vortex Spitfire 8.5x32 Vortex but they didn't have a case or strap. I contacted Vortex to ask where I could get a new case etc expecting to pay for them but today I received a parcel completely out of the blue from Vortex containing a new case and straps for the case as well straps for the the binos. Looking at the postage label it looks a though it came directly from the USA!! The postage cost alone is substantial so I was suitably impressed. Well done Vortex.. That is the sort of service which develops loyalty. If only that had arrived a few days ago I might have ordered a new pair of Vortex binos but I bought Viking ED FF 8x42 pair as they were a good price end of stock. I hasten to add I live in the UK.