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Message: <blockquote data-quote="WJC" data-source="post: 3619404" data-attributes="member: 25191">‘Morning Jan:Please understand I know the customer has the right to be disappointed—and would expect nothing else—and clearly point this out in my Post. That was never in contention with me—only an honest representation. Somewhere around 2004 or 2005 a fellow was traveling from Helena, Montana to see his sister in Red Bank or Redding, California, and stopped by Captain’s to buy a couple of binoculars. I queried him about why the stopover in Seattle, since it was a few hundred miles out of his way. His response was humbling. In his best out-west accent, he said:“If I’m gonna spend this much on a couple of binoculars, I wanna talk to somebody who knows what the hell he’s talking about.”Two Swarovskis out the door (and no one was EVER on commission in my shop). When people learn you know your craft—and that you don’t bend the truth for anyone—they come AND they come again. On the back of my book, Alan Hale of Celestron said:“...Bill is not out to protect brands and factories when they continually mislead consumers about their products. Instead, he tells it like it is — straight and honest — even when manufacturers get upset when they hear the truth.”Alan knows first hand, because it was sometimes Celestron that was taking my heat for standing by some OEM, as I stood firm on behalf of the consumer.Do what is right and let the consequence follow.By the way, with practice one can get pretty accurate shooting from the hip.And thanks for buying some of my books. If I ever get over to see Harrie, I'll be sure to stop by to see you, too. Seven languages? No wonder that thing in his head is having a hard time. Still, he is a VERY lucky man. :cat:</blockquote>

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