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Can't log in to birdforum TV (1 Viewer)

u9jzp6

Well-known member
When I try to log in to birdforum tv I get the error message:

"We are sorry that we are unable to connect to birdforum database. A member of staff has been notified and we will try to fix this ASAP."

I have tried to log in occasionally over several weeks and I always get this message.

I tried to register but it just sent me to birdforum where it says I am already registered.

Any suggestions?


Thanks.
 

delia todd

If I said the wrong thing it was a Senior Moment
Staff member
Opus Editor
Supporter
Scotland
Oh gosh!!

It's so many years since I registered with BFTV, I've forgotten what you need to do now u9jzp6.

As far as I know you just use your Birdforum username to register with, is that what you did?
 

Andy Bright

Administrator
Staff member
England
Hi, sorry about that. Your bf username and bf password should be all you need to log-in to the bftv site... although with new members and those that change their passwords it can be a while before bftv catches up and recognises them.
I'll make some enquiries with the tech who deals with the tv side of things.

cheers,
Andy
 

Andy Bright

Administrator
Staff member
England
I have just logged out and logged in again to bftv without any problems, so the problem doesn't appear to be all encompassing as far as bf members.
cheers,
Andy
 

davercox

Dave Cox
Supporter
Just out of curiosity, I have just (for the first time ever) tried to get into BFTV, and got exactly the message described by the OP.
 

Jonno52

John
Supporter
United Kingdom
Another one here! In the past I've watched the occasional video on BF TV, and hadn't been aware of any need to log in. Now, having seen this thread and realised that you do need to become a full member to post videos etc, I just tried to log in there. No luck, same problem as described by u9jzp6.
 

u9jzp6

Well-known member
Is there an estimate on when this will be fixed? I just tried to log in again and got the same messge.
 

Andy Bright

Administrator
Staff member
England
Apologies, it's that time of year when our tech may be on holiday and has no reliable internet connection. Hopefully he'll be popping in to look at this issue very soon.
cheers
Andy
 

delia todd

If I said the wrong thing it was a Senior Moment
Staff member
Opus Editor
Supporter
Scotland
Thank you Steve.

The videos are playing OK fortunately, and can be accessed either via searching species/locations etc in this forum or through Opus.
 

Green Fields

Professional Bug Remover
Staff member
United Kingdom
Hi,

Sorry for the delay in resolving this. I believe the problem should now be fixed and you should hopefully be able to log in again.

Please let me know if you continue to have problems.

Thanks,

Ollie
 

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