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<blockquote data-quote="Howard_Hopkinso" data-source="post: 1522725" data-attributes="member: 23409"><p>Ok Kathy, I see a few problems in your HJT log, so let's fix them.</p><p></p><p>Go to add remove programmes in your control panel and uninstall anything to do with(<strong>if there</strong>).</p><p></p><p>AskBarDis</p><p>Dealio Toolbar</p><p></p><p>Close control panel.</p><p></p><p>Click start/run and type services.msc into the run box and press the enter key.</p><p></p><p>When the window appears, maximise it. Double click on the following services(<strong>if there</strong>) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.</p><p></p><p>ASKService</p><p></p><p>Close the services window.</p><p></p><p>Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(<strong>if there</strong>).</p><p></p><p>O2 - BHO: Dealio Toolbar - {01398B87-61AF-4FFB-9AB5-1A1C5FB39A9C} - C:\Program Files\Dealio Toolbar\DealioToolbarIE.dll</p><p></p><p>O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar1.dll (file missing)</p><p></p><p>O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)</p><p></p><p>O3 - Toolbar: Dealio Toolbar - {01398B87-61AF-4FFB-9AB5-1A1C5FB39A9C} - C:\Program Files\Dealio Toolbar\DealioToolbarIE.dll</p><p></p><p>O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar1.dll (file missing)</p><p></p><p>O23 - Service: ASKService - Unknown owner - C:\Program Files\AskBarDis\bar\bin\AskService.exe (file missing)</p><p></p><p>Click on the fix checked button.</p><p></p><p>Close HJT.</p><p></p><p>Locate and delete the following <strong>bold</strong> files and/or folders(<strong>if there</strong>).</p><p></p><p>C:\Program Files\<strong>AskBarDis</strong><Delete the entire folder.</p><p>C:\Program Files\<strong>Dealio Toolbar</strong><Delete the entire folder.</p><p></p><p>Reboot your computer, run another HJT scan and post a fresh HJT log.</p></blockquote><p></p>
[QUOTE="Howard_Hopkinso, post: 1522725, member: 23409"] Ok Kathy, I see a few problems in your HJT log, so let's fix them. Go to add remove programmes in your control panel and uninstall anything to do with([b]if there[/b]). AskBarDis Dealio Toolbar Close control panel. Click start/run and type services.msc into the run box and press the enter key. When the window appears, maximise it. Double click on the following services([b]if there[/b]) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable. ASKService Close the services window. Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to([b]if there[/b]). O2 - BHO: Dealio Toolbar - {01398B87-61AF-4FFB-9AB5-1A1C5FB39A9C} - C:\Program Files\Dealio Toolbar\DealioToolbarIE.dll O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar1.dll (file missing) O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file) O3 - Toolbar: Dealio Toolbar - {01398B87-61AF-4FFB-9AB5-1A1C5FB39A9C} - C:\Program Files\Dealio Toolbar\DealioToolbarIE.dll O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar1.dll (file missing) O23 - Service: ASKService - Unknown owner - C:\Program Files\AskBarDis\bar\bin\AskService.exe (file missing) Click on the fix checked button. Close HJT. Locate and delete the following [b]bold[/b] files and/or folders([b]if there[/b]). C:\Program Files\[B]AskBarDis[/B]<Delete the entire folder. C:\Program Files\[B]Dealio Toolbar[/B]<Delete the entire folder. Reboot your computer, run another HJT scan and post a fresh HJT log. [/QUOTE]
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