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Message: <blockquote data-quote="amelia1730" data-source="post: 3276183" data-attributes="member: 27528">I took my Conquests into Zeiss Cambridge on Wednesday to have the new eyecups fitted. I didn't realise it was so easy - I could have asked them to post out to me had I known. They have made a very slight improvement. I was expecting the difference to be longer than 1.5mm to be honest!Gary also shortened the ridiculously long straps - thanks Gary!My husband is 6ft tall and straps for the Terras are the same.Hopefully I will be happier now!I am impressed with Zeiss' customer service, I  must say. I sent a "cash back" claim in for both pairs a week ago and had a phone call to say my Conquests were not part of the scheme - only 8 x 42Hubby got lucky but I missed out on £50 |<img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite4" alt=":mad:" title="Mad    :mad:" loading="lazy" data-shortname=":mad:" />|Not many companies would bother to pick the phone up to tell you. Probably would just ignore the claim. Interest shown on here from the Rep appreciated too.Thanks all!</blockquote>