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Message: <blockquote data-quote="Steve C" data-source="post: 3205232" data-attributes="member: 56622">There are a couple of things in play here I think.  Bill touched on one of them.  Like many businesses these days, qualified people are hard to find.  Sadly sometimes it comes down to the mood and competence of the person on the phone sometimes.The second thing is that the Gold Ring appeared some ten years ago, so what the major parts availability, especially for major things like objective lenses, may be getting to the point where that becomes problematic.  I have decades of experience with Leupold.  I have not used the warranty or repair services a lot, but I don't think they take customer service lightly.  They have always been stellar performers for me.  In my experience, if they had the objective lenses, you would have received them in a repaired binocular.</blockquote>