What's new
New posts
New media
New media comments
New profile posts
New review items
Latest activity
Forums
New posts
Search forums
Gallery
New media
New comments
Search media
Reviews
New items
Latest content
Latest reviews
Latest questions
Brands
Search reviews
Opus
Birds & Bird Song
Locations
Resources
Contribute
Recent changes
Blogs
Members
Current visitors
New profile posts
Search profile posts
ZEISS
ZEISS Nature Observation
The Most Important Optical Parameters
Innovative Technologies
Conservation Projects
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
BirdForum is the net's largest birding community dedicated to wild birds and birding, and is
absolutely FREE
!
Register for an account
to take part in lively discussions in the forum, post your pictures in the gallery and more.
Forums
Binoculars & Spotting Scopes
Binoculars
Leica
Does Leica not stand behind their product?
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="lucznik" data-source="post: 618892" data-attributes="member: 25237"><p>I am suspicious of the story that was given in the review. In my experience, when people go out of there way to insist just how perfect they have been in their handling of any object, person, etc., it usually is a big red flag that they are being "less than 100% honest."</p><p></p><p></p><p>With a quick "reading between the lines," I come up with the following - which seems more likely to me:</p><p></p><p>Guy wants a Leica binocular but, doesn't want to spend the $1000+ it will take to buy one from an authorized dealer.</p><p></p><p>He finds a gray market dealer who will sell him one for an eye-poppingly low price and jumps on the deal.</p><p></p><p>He doesn't send in the warranty card because he knows he can't get it serviced in the US as he bought from the gray market. He also doesn't want there to be any chance of alerting Leica to the presence of this particular dealer because that might somehow cause his source for great optics at cheap prices to dry up.</p><p></p><p>He uses the binocular hard, dropping it, scraping it across rocks, cleaning the lenses with rough tissue paper, etc. </p><p></p><p>When something does go wrong, he sends it in to be serviced but, the serial number alerts Leica that this is a product that was not sold from an authorized dealer and therefore has no warranty coverage (a issue about which most optics companies are very upfront with the public on websites, in company literature, etc. and one reason why they encourage people to buy from authorized dealers.) </p><p></p><p>Guy gets mad because he thinks Leica should take it in the a$$ for him anyway so, he posts a dishonest and inflammatory review in the most public place he can find, knowing that they won't be able to answer his complaint.</p></blockquote><p></p>
[QUOTE="lucznik, post: 618892, member: 25237"] I am suspicious of the story that was given in the review. In my experience, when people go out of there way to insist just how perfect they have been in their handling of any object, person, etc., it usually is a big red flag that they are being "less than 100% honest." With a quick "reading between the lines," I come up with the following - which seems more likely to me: Guy wants a Leica binocular but, doesn't want to spend the $1000+ it will take to buy one from an authorized dealer. He finds a gray market dealer who will sell him one for an eye-poppingly low price and jumps on the deal. He doesn't send in the warranty card because he knows he can't get it serviced in the US as he bought from the gray market. He also doesn't want there to be any chance of alerting Leica to the presence of this particular dealer because that might somehow cause his source for great optics at cheap prices to dry up. He uses the binocular hard, dropping it, scraping it across rocks, cleaning the lenses with rough tissue paper, etc. When something does go wrong, he sends it in to be serviced but, the serial number alerts Leica that this is a product that was not sold from an authorized dealer and therefore has no warranty coverage (a issue about which most optics companies are very upfront with the public on websites, in company literature, etc. and one reason why they encourage people to buy from authorized dealers.) Guy gets mad because he thinks Leica should take it in the a$$ for him anyway so, he posts a dishonest and inflammatory review in the most public place he can find, knowing that they won't be able to answer his complaint. [/QUOTE]
Insert quotes...
Verification
Post reply
Forums
Binoculars & Spotting Scopes
Binoculars
Leica
Does Leica not stand behind their product?
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.
Accept
Learn more...
Top