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Binoculars & Spotting Scopes
Binoculars
Leica
Does Leica not stand behind their product?
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<blockquote data-quote="ksbird/foxranch" data-source="post: 619226" data-attributes="member: 37413"><p>I was in the camera/binocular business for 10 years and before that it was electronics for 20 years and they have similar warranty policies. Before the guy made a huge fuss he should have considered a few things. First of all it is not possible to get a Leica binocular from an unauthorized dealer unless Leica sold it to that dealer, in which case that would make them authorized. Somewhere in the chain of delivery between Leica and this consumer there must be an authorized dealer. If the authorized dealer sold the binocular to an unauthorized dealer, that isn't the fault of the guy who has the binoculars now.</p><p></p><p>More than likely the guy bought the binoculars used. I always found Leica binoculars grossly overpriced and I also found many other products of equal quality so even though I sold many Leica cameras in my day and have quite a few I collected, I didn't sell more than 3 or 4 pairs of Leica binoculars in 10 years as the only authorized Leica dealer in Kansas City, Missouri. On the other hand I sold dozens of pairs of Nikon SE and Zeiss Jena 1Q binoculars every year in spite of charging full price on both.</p><p></p><p>SO-o-o I can't quite remember if Leica's warranty is transferrable. If it is then there is no warranty registration card needed, that's US law, and US warranty law is something ALL dealers of products like Leica, Mamiya, Hasselblad, etc. are very familiar with. There is nothing to prevent a guy on vacation from buying a Leica binocular. He can say it was a binocular he bought from someone else. Leica is just trying to see if the guy will make a real problem for them. If so they will fix the binoculars. This is the sign of a very lousy distributor and any manufacturer that wuld tolerate a distributor like this also has to be totally uncaring about consumers and should be avoided.</p><p></p><p>So this guy should go to his local Consumers Protection office. Or he should write his congressman and have a nice staffer explain how to make Leica eat these expenses they are foisting on the guy. But if the Leica warranty is lifetime-NON-transferrable then it's just marketing hogwash and basically worthless. Most cars sold in the USA have a transferable warranty and the warranty is worth something. But like someone in this thread said, we don't know if this guy is real or if he owned Leica binoculars or what. </p><p></p><p>I do know this, if any Nikon item is still within the warranty period based on the date of manufacture for that serial number they fix it under warranty. And if the item has a defect they knew was common during warranty, but the item in question isn't still under warranty, Nikon usually either replaces the item for the cost of the warranty repair, or offers a complete refurb using newly designed parts for just the cost of the part needing repair. I have sold thousands of Nikon cameras and binoculars and they always did it for my customers. Of course Nikon makes products with different model numbers for different markets and they claim they have to send some things to Japan to be repaired because they don't stock the parts in the USA, so that really limits grey market camera sales in the USA, but not binoculars.</p><p></p><p>And so if I remember that certain binocular had a 25 year warranty and someone at a garage sale is offering this item for 10 dollars because it stopped working. I always buy them and send them to Nikon. They've fixed or refurbed every one so far because their warranties are transferrable.</p></blockquote><p></p>
[QUOTE="ksbird/foxranch, post: 619226, member: 37413"] I was in the camera/binocular business for 10 years and before that it was electronics for 20 years and they have similar warranty policies. Before the guy made a huge fuss he should have considered a few things. First of all it is not possible to get a Leica binocular from an unauthorized dealer unless Leica sold it to that dealer, in which case that would make them authorized. Somewhere in the chain of delivery between Leica and this consumer there must be an authorized dealer. If the authorized dealer sold the binocular to an unauthorized dealer, that isn't the fault of the guy who has the binoculars now. More than likely the guy bought the binoculars used. I always found Leica binoculars grossly overpriced and I also found many other products of equal quality so even though I sold many Leica cameras in my day and have quite a few I collected, I didn't sell more than 3 or 4 pairs of Leica binoculars in 10 years as the only authorized Leica dealer in Kansas City, Missouri. On the other hand I sold dozens of pairs of Nikon SE and Zeiss Jena 1Q binoculars every year in spite of charging full price on both. SO-o-o I can't quite remember if Leica's warranty is transferrable. If it is then there is no warranty registration card needed, that's US law, and US warranty law is something ALL dealers of products like Leica, Mamiya, Hasselblad, etc. are very familiar with. There is nothing to prevent a guy on vacation from buying a Leica binocular. He can say it was a binocular he bought from someone else. Leica is just trying to see if the guy will make a real problem for them. If so they will fix the binoculars. This is the sign of a very lousy distributor and any manufacturer that wuld tolerate a distributor like this also has to be totally uncaring about consumers and should be avoided. So this guy should go to his local Consumers Protection office. Or he should write his congressman and have a nice staffer explain how to make Leica eat these expenses they are foisting on the guy. But if the Leica warranty is lifetime-NON-transferrable then it's just marketing hogwash and basically worthless. Most cars sold in the USA have a transferable warranty and the warranty is worth something. But like someone in this thread said, we don't know if this guy is real or if he owned Leica binoculars or what. I do know this, if any Nikon item is still within the warranty period based on the date of manufacture for that serial number they fix it under warranty. And if the item has a defect they knew was common during warranty, but the item in question isn't still under warranty, Nikon usually either replaces the item for the cost of the warranty repair, or offers a complete refurb using newly designed parts for just the cost of the part needing repair. I have sold thousands of Nikon cameras and binoculars and they always did it for my customers. Of course Nikon makes products with different model numbers for different markets and they claim they have to send some things to Japan to be repaired because they don't stock the parts in the USA, so that really limits grey market camera sales in the USA, but not binoculars. And so if I remember that certain binocular had a 25 year warranty and someone at a garage sale is offering this item for 10 dollars because it stopped working. I always buy them and send them to Nikon. They've fixed or refurbed every one so far because their warranties are transferrable. [/QUOTE]
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Does Leica not stand behind their product?
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