BirdForum is the net's largest birding community dedicated to wild birds and birding, and is absolutely FREE!

Register for an account to take part in lively discussions in the forum, post your pictures in the gallery and more.

Reply to thread

Message: <blockquote data-quote="denco@comcast.n" data-source="post: 619230" data-attributes="member: 25300">Another report of bad Leica customer service.Here is another report of poor Leica customer service. This was on the Excelsis Binocular Review site. You really never read this kind of stuff about Swarovski Customer service so it does make you wonder:>As others have noted, these binoculars are superbly designed and are wonderful to look through, if you get the right pair. However, when I got my pair home I discovered two optical flaws in the unit -- both eyepieces had traces of printing on the coatings, which would not come off, and one of the prisms in the right tube had bubbles all over the coating, producing a noticeable hazy flare in certain conditions that hadn't been immediately obvious in the store. I immediately returned the binoculars to the retailer, who returned them to the Canadian distributor under the Passport Protection Plan. It has now been two and a half weeks since I took the binoculars back, no sign of a replacement unit yet in spite of repeated follow-up calls, and I am leaving tomorrow on the trip for which I had purchased these binoculars. For the money I paid for these binoculars, I expect both much better quality control at the factory and much prompter service from the distributor. I am very disappointed. I have never experienced this frustration nor disappointment with any other binoculars I have owned, by three other manufacturers, at prices a fraction of the price for the Leica unit. I would otherwise have given the Leica 8x32s a rating of 9 or a 10, but not after this experience - I think a rating of 5 is being generous. Get the Nikon 8x32SE for 1/2 the price with better performance and almost no chromatic abberration. Reply Post Un-related Message    Click here to see all messages (1 total)</blockquote>

Verification