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Message: <blockquote data-quote="Troubador" data-source="post: 3613654" data-attributes="member: 109211">GunnyI have a lot of sympathy with what you say but this is a difficult circle to square off.How do folks find out what they want? If they don't have access to a store that is difficult to say the least, and if they do have a store locally then what is the morality in spending an hour of the store assistant's time giving advice and yanking binos out of boxes to be tried out, only for the punter to say 'I'll think about it', drive home, and buy off the internet?Its easy to condemn this but some folks have trouble putting food on the table and decent school clothes for their kids and having some bins to go birding with may be their only relaxation luxury. Better than going on booze and cigarettes anyway.Its easy for me. We have a great photo store nearby and a great bino store about 1.5 hrs away and we can afford to travel to both and pay their prices but not everyone is as lucky as this.An internet store that recognises the problems of selling at a point remote from their customer base and has a sympathetic returns policy is just dealing with the practicalities of internet selling.Lee</blockquote>