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ED4 and Horrible customer service (1 Viewer)

kramer588

Member
I received my ED4s almost 2 weeks ago and have been trying to contact customer service for over a week about a problem with them. They wont focus on anything past 75 yards and also focus way too far in close. I have sent multiple emails, Facebook messages and also left multiple voice mails. I have never dealt with a company with such poor customer service and i would really just like to get my issue resolved. Is there a better way to contact Zen Ray that i don't know about?
 

kramer588

Member
I compared the ed4s to an older pair of ZRS HD i have and a cheap pair of bushnels and both those pairs could focus on things much farther than the new ed4s
 

jgraider

Well-known member
I wrote off ZR a few years ago due to the pathetic CS. It seems to be getting worse in spite of all the excuses you hear from ZR every once in a while.
 

kramer588

Member
It's not due to the diopter, I messed around with that for a while and nothing seemed to help. I can understand if something was messed up from factory but it shouldn't be so hard to make a simple return.
 

zzzzzz

Well-known member
Call Doug @ Cameralandny.com they are a Zen Ray dealer ... Maybe Charles will answer the phone if Doug calls either way Doug should know ... Never heard anything good about Zen Ray the company.

If you're going take a chance on Chinese glass protect yourself buy it from Nikon, Hawke, Leupold or Bushnell.
 

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T-Money

Active member
I received my ED4s almost 2 weeks ago and have been trying to contact customer service for over a week about a problem with them. They wont focus on anything past 75 yards and also focus way too far in close. I have sent multiple emails, Facebook messages and also left multiple voice mails. I have never dealt with a company with such poor customer service and i would really just like to get my issue resolved. Is there a better way to contact Zen Ray that i don't know about?

I saw on the Zen Ray facebook page that they said they were working on getting you taken care of, have you heard from them? I am curious to see if you just received a lemon, or if the next pair has the same issue.
 

joannec

Well-known member
It is sad to read this. They make amazingly good bins for the price. Surely rectifying issues when things go wrong is in their professional interest. Hope it gets resolved Kramer.
 

Pileatus

"Experientia Docet”
United States
it was not long ago that this group really liked ZenRay and Charles-what happened?

edj

Creative Destruction?
http://www.investopedia.com/terms/c/creativedestruction.asp
"The point, as Schumpeter noted, is this evolutionary process rewards profitable adaptations and innovations and punishes less efficient ways of organizing resources. The process can be bumpy and unpleasant for some, but the trendline is toward progress, growth and higher standards of living."
 

PhilR.

Well-known member
it was not long ago that this group really liked ZenRay and Charles-what happened?

edj

I had an extremely bad experience with them recently. Bad enough that I will no longer use or recommend their products.

I had not planned on posting what happened, but will do so if anyone wants to know what happened, and as long as the forum owner is ok with doing that sort of thing.

PhilR.
 

NDhunter

Experienced observer
United States
That is too bad, Zen Ray is now over 7 years old.
They had their day, promoting some nice china made clones, many others were also selling similar optics.

I would be very careful if a prospective purchaser. Any warranty coverage would be suspect.

The nice thing is there are lots of other choices out there.

Jerry
 

Pileatus

"Experientia Docet”
United States
I had an extremely bad experience with them recently. Bad enough that I will no longer use or recommend their products.

I had not planned on posting what happened, but will do so if anyone wants to know what happened, and as long as the forum owner is ok with doing that sort of thing.

PhilR.
What was your experience?
 

chartwell99

Well-known member
it was not long ago that this group really liked ZenRay and Charles-what happened?

edj

It's really very sad to read this thread and the decline of Zen Ray. Some years back I bought the first generation of Zen Ray 8 x 42 ED glasses and the eyecups fully extended were different lengths. With many apologies for the QC lapse, Charles promptly replaced the binocular, and it arrived flawless and continues to provide superb performance.
 

PeterPS

MEMBER
Zen Ray's CS is simply non-existent: you cannot reach them in any conceivable way, at least I could not. Why things are the way they are its a mystery, as Charles is indeed a very nice person.
 

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