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Message: <blockquote data-quote="perterra" data-source="post: 3164846" data-attributes="member: 103709">Where does the money come from to pay the employee?  The playing field is not level, the online buyer has nothing but an office, sometimes not even inventory. Just has it drop shipped. No overhead at all, so if you just use a brick and mortar just to decide what to buy online, the brick and mortar will close, no other way around it.My line of work is very service intensive, but if that service is of no value to the customer, then I wont offer it. Because my labor is not a charity, it is no different than a consulting service. The customer doesnt buy from me because I am cheaper, he buys from me because he wants input from me on what he needs. When he is falling behind on production he wants me to give him options to increase his throughput in a time of decreasing employee head counts and increasing cost of production that he may not be able to pass on. If he thinks the knowledge I have is of no value, then I wont give it to him. He can work it out on his own. I dont work for free, nobody should have to.I'm not telling you how you should live your life, I dont really care, my answer to the question from Brock was how I live my life.</blockquote>