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Message: <blockquote data-quote="perterra" data-source="post: 3164933" data-attributes="member: 103709">"This" is sales. I call on customers and potential customers every day, I negoiate dozens of times daily on a good day. Might be product, might be terms, might delivery or service charges. The difference between me and a brick and mortar optics store is I am not tethered to a location. If all a customer wants is cheap, then I can do that. He gets a box with a welder in it. But that sale will not entitle him to call me at 3 am on a Sunday morning with a emergency. If I am allowed to make a profit, it need not be outrageous profit, but a fair profit, then if he calls at 3 am with a tech problem in his plant, I get out of bed and go to his plant.The vendor/customer relationship isnt an adversarial one, or at least it shouldnt be. If it is, it's time to either get a new customer, or a new vendor. I have on occasion told customers they would be better served with a different supplier, as they have told me they would prefer a different vendor. No hard feelings on my part as long as their last check clears the bank.I have learned many people think they are worth a lot of money in their job, but think others labors arent worth much money.</blockquote>