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Great Leica Service - and Introduction (1 Viewer)

Greetings from Virginia. I’m new to the forum, having lurked for a while. I thought I would introduce myself and share a recent (my only) experience with Leica’s customer service in the U.S. I purchased a pair of open box/demo 10x42 Noctivids from an authorized dealer on-line. Unfortunately, they arrived with a crack in the left eyepiece sleeve (plastic) corresponding to the stop point on the inside of the sleeve, where it rests against the spring-loaded metal knobs surrounding the eyepiece tube.

I called the 800-number to Leica’s sport optics customer service, and was given the extension to the parts department. A very helpful gentleman answered, and listened patiently as I explained the situation. I was completely forthcoming about the “demo” status of my binoculars. He simply took down my name and address, confirmed he had the part, and advised I would receive the same in a week or so. Granted, a plastic eyepiece sleeve is a minor thing, but I was pleased to have it resolved so quickly and painlessly.
 

Foss

Well-known member
Welcome to the forum. I've had good experiences with Leica customer service too.
 

bigbulls

Member
United States
I've had great service from Leica, I sent 2 pair into them just to be cleaned and checked out, 1 pair of 10x42 and 1 pair of 15x56 both about 5 years old with rangefinder. It did take a while but I received the 10x42 back all clean and looking great no charge but the 15x56's didn't come at the same time, about 10 days later the 15x56 showed up when I opened the box it was a brand new pair of bino's (different serial number) no explanation just a brand new pair. To say the least I was pleased.
 

fazalmajid

Well-known member
I've never needed more than replacing straps or caps from them, but the service was always excellent and complimentary.
 

tenex

reality-based
...and 1 pair of 15x56...
I did a double take here -- having no use for a rangefinder, I'd totally forgotten Leica made a 15x56. (Do they still?) Presumably Schmidt-Pechan prisms? What is it like, optically? What's the FOV? (I've been enjoying the SLC for a couple of years now.)
 

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