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Message: <blockquote data-quote="gulf1263" data-source="post: 3214126" data-attributes="member: 99783">Swarovski understands that they are not just selling great glass but a "luxury product".Their customer service people seem to understand this and understand that everyone who has a great experience will be their best form of advertising.Leupold does pretty much the same.A friend was in Central America, Costa Rica, on a vacation and nature watching expedition when his Swarovski 8x42's went tango.He called SONA and they got him a pair of loaners in two days, had his binoculars repaired pretty quickly and back to him so he could use them for the duration of the trip.Too do that it probably cost SONA almost as much as the binoculars were worth but it made the point about what great customer service is like.I am sure not everyone gets that kind of service but most do.To bad Swarovski does not make a lighter weight pair of roof 7x42's or I would be selling off some of my not used optics to buy a pair. (or the 7x42 porro's with a wider field of view)Art</blockquote>