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Message: <blockquote data-quote="Rathaus" data-source="post: 3217291" data-attributes="member: 132018">Australia has no service centre either and everything goes back to Austria so maybe that's how it works everywhere? When I required warranty work recently all I did was to contact the Australian manager and before I knew it I had the latest SV pair sent to me to use whilst my binocs were being fixed. Not only was there no resistance re service and warranty - I was actively encouraged to utilise Swarovski warranty virtually indefinitely into the future. I was ensured that even after 30 years, discretionary and reasonable judgement would be used by Swarovski as they continue to support their product virtually indefinitely. We all know what it's like to have to deal with a sycophantic sales process followed by resistant service or warranty work for anything..optics, cars, toasters, luxury goods etc...so this was a real eye opener for me.</blockquote>