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Message: <blockquote data-quote="Renze de Vries" data-source="post: 1661124" data-attributes="member: 10024">Hi,Gave my Ultravids in for service recently at Leica's customer service in Wetzlar, Germany. Filled in the form which is available at their website and sent it along with the binoculars. Got back an invoice immediately after their arrival containing a number by which the development of the servicing can be tracked and a list of points to be serviced. Within a month an email came in telling me how and at what costs the service was completed. A few days later the binoculars arrived at my doorstep.Now this I think is servicing and customer care at the highest level. I simply wouldn't know how to improve the procedure.With respect to the quality of the repair, my complaint (focus wheel action, what else) was solved expertly, focussing now being as smooth as one could wish for (and no grease applied...). The job was done under warranty, so no costs were charged. While a pair of objectives covers were added for free as well.Renze</blockquote>