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Message: <blockquote data-quote="RandySea" data-source="post: 1833576" data-attributes="member: 32351">I read this whole thread. I'm wondering if Leica service dept has a set of dice. Each binoc that comes in, they roll the dice and that determines how long the repair will take. My wife has 8x32 Trinovids, the ones with the pull out eyecups that always jam up over time if you use them much. (We know others with the same problem.) Since she sometimes uses glasses, sometimes contacts, the cups do get some use. Five years ago they were so jammed that she had to send them in. "Sorry, we're particularly busy now, it will take 3-4 months to fix." It took over 4 months.The problem eventually recurred, of course, and she sent them back in January 2010. "Sorry, we're particularly busy now, it will take 3-4 months to fix." They just told her last week that they're waiting on parts which they hope to have in a couple more weeks.   I have a pair of old 8x20s that went out of collimation. Leica said they could see a tiny bit of oxidation of an exterior screw so I had to pay for the repair. Contrast Swarovski service. Five years ago I felt my early model 8x30s were getting a little tight in the focus wheel, although still fully usable. They were fixed in three weeks, including a courtesy replacement of all outside lenses with ones with updated coatings. A few months ago I sent them in again for a slightly tight focus. Again it took three weeks. This time I get the entire shell replaced.</blockquote>

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