BirdForum is the net's largest birding community dedicated to wild birds and birding, and is absolutely FREE!

Register for an account to take part in lively discussions in the forum, post your pictures in the gallery and more.

Reply to thread

Message: <blockquote data-quote="Alexis Powell" data-source="post: 1881280" data-attributes="member: 5327">It sounds like you've gotten a more extreme version of what I've experienced over the phone. Leica doesn't want to verbally acknowledge or make any promises with respect to its warranty, which makes for bad PR.  Testing customers this way is the opposite of the Swarovski approach.  Ironic too, since it's Leica that started the whole "no fault" warranty trend in premium binos.  Happily, my experience has been that what they say over the phone, versus what they honor when it comes to actually doing the service work, are two different things.--AP</blockquote>