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Message: <blockquote data-quote="ABCY 1" data-source="post: 3441230" data-attributes="member: 106640">For what it's worth, here is one story on warranty work from Australia - getting the intermittently sticky focussing on my Conquest HD 8x32 sorted out (see: <a href="http://www.birdforum.net/showthread.php?t=324064" target="_blank">http://www.birdforum.net/showthread.php?t=324064</a>)The whole process has taken just over 12 weeks from sending the binos to the Australian agents to getting them back by courier from Zeiss in Germany. The agents originally quoted a 6 - 8 week turnaround; when I followed up after 8 weeks I was told the work had been done and they would soon be returned, at 11 weeks the same story at which point I contacted Zeiss directly. I had a email back the same day saying the work had just been completed (that day) and they would be with me the next week, which is what happened. I wonder if the  service and repair facilities are swamped or maybe HDs and Terras get lower priority than the more expensive models? I'm pleased to have them back and so far they seem to work perfectly, but I have the feeling that if I hadn't complained the whole process could have gone on much longer. Since I've had the binos less than a year  to have them unavailable for three months of this time is a significant nuisance.</blockquote>