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Message: <blockquote data-quote="Troubador" data-source="post: 3445808" data-attributes="member: 109211">IanIts a good question. I will guess that the answer is quite complex.On the one hand folks like Sony and Pansonic have a zillion products out there in the market, both in respect of models and numbers of units. It would make sense to have a repair centre here in the UK to avoid the expense of sending large numbers of sensitive electronic equipment that can often be quite large (e.g. tvs) backwards and forwards to overseas repair shops. Same goes for mobile phones when it comes to sheer numbers of units.Bins are relatively compact even if relatively heavy but are in tiny tiny tiny numbers of units by comparison with the other products you mention. I can imagine it wouldn't make any economic sense to employ qualified engineers in each country not to mention invest in the stocks of spare parts in every single service centre. Back in the mid-1990s I worked for a Swedish company that was very focused on customer service but an analysis clearly showed the waste of money it was to have stocks of their products at every European sales centre as they had in the past. Having a central right-sized stock in Holland with the right number of dedicated staff was much more fast-acting and economical and I think there is a parallel there when considering bins service centres.Its a balance of course but at the end of the process, we, the consumers, don't get new products unless the producer makes a profit that it can reinvest in employees, factories and research and development.Lee</blockquote>

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