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Message: <blockquote data-quote="twest820" data-source="post: 3464851" data-attributes="member: 65706">To add a data point I've a pair of Conquest HDs which just came back after 108 days (15.4 weeks, 3.5 months).  Zeiss USA's <a href="https://www.zeiss.com/sports-optics/en_us/hunting/service---support/customer-service.html#no-fault-policy" target="_blank">no fault policy</a> is on the generous side and the various folks I spoke to on the phone were super nice.  Even though I always had to call for basic inquiries as there was never any response to email and Zeiss's systems don't push any information to you.  For example, I found out the binoculars had finally made their last shipping leg by coming home to a UPS InfoNotice stuck on the door.  It's like it's still 1995 at Zeiss.From the various conversations I had my understanding is the timing goes something like this:<ol> <li data-xf-list-type="ol">shipping to Zeiss USA service - three days to a week</li> <li data-xf-list-type="ol">receipt and inspection - three days to a week</li> <li data-xf-list-type="ol">roundtrip to Zeiss Germany service - 10 weeks minimum</li> <li data-xf-list-type="ol">receipt and final processing - three days to a week</li> <li data-xf-list-type="ol">shipping to you - three days to a week</li> </ol>So if you live close to Zeiss USA service best case is probably about 12 weeks.  I'm a bit farther away and Zeiss Germany was running at least a 12 week turn over the summer (maybe 13), hence the longer time in my case.  Considering the repair in question was replacing a worn plastic bit of the focus knob and is maybe 10 minutes of actual work I can't say I'm impressed by the speed, though the price was certainly right.  Along the lines of what Ian was saying, it's a bit odd the continent of North America doesn't have even one person who can do a simple change out like this as all it involves is a couple screws and a snap ring.  Seems like Zeiss would save money on transcontinental shipping and handling (and probably labour) whilst customers would be able to use their optics more and wait less.  Makes me wonder if a win-win is being overlooked.</blockquote>

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