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Message: <blockquote data-quote="Alamama" data-source="post: 3281302" data-attributes="member: 134492">Add one "unsuspecting customer" here. Placed an order for a used Swarovski eyepiece back in March and the money went from my bank account immediately. Then ..... nothing, not even an acknowledgement of the order.  After many weeks of unanswered emails and phone calls going to voicemail, I eventually obtained a refund from my bank.  Thank goodness I paid by credit card!Frankly, I don't give a damn about this guys medical problems or his past trading history - it's how he treats his customers now that counts and whatever his personal problems he appears to have no integrity when dealing wih members of the public. I note the website is still up and so he's presumably still taking people's money, offering lousy, or nil, service and it seems totally ignoring current consumer legislation which is supposed to protect mugs like me.  I'm a recent convert to birding and the whole experience nearly turned me away for good.  Luckily, more recent experience with other on-line retailers has restored my faith.</blockquote>