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Message: <blockquote data-quote="Paul - Herts" data-source="post: 1388731" data-attributes="member: 55947">There is a widespread issue with buying goods however it's quite a simple one to deal with and it will be dealt with somewhere in the Sale of Goods Act. Retailers do not offer a 12 month guarantee on the goods they sell, it is only the manufacturers guarantee that you are given when you purchase said goods. However, as somebody has previously stated, the retailer has a responsibility for up to 6 years. It may involve getting Trading Standards involved but an issue such as this would be resolved in favour of the consumer as long as neglect, misuse or abuse weren't the cause.As an example, say you bought a compact digital camera made by Cheap 'n' Nasty Inc for £30 and used it fairly regularly but it failed 6 weeks after the expiry of the 12 month guarantee could you reasonably say that you had got your money's worth out of it?Compare this with Roy's camera, a high-end consumer model from a renowned maufacturer purchased at the price of several hundred pounds which presumably has not completed close to 100,000 actuations. What you need to look at is the cost of the goods. It is quite reasonable to expect this camera to last for 3 years or more under reasonable usage, providing it has not been neglected, etc.This is the retailer's responsibility, i.e. to sell goods fit for purpose and for the quality and durability of the goods to reflect the price that is paid. It is reasonable for the retailer to ask to see proof of purchase so keep your receipt.I suspect from what people have said about Fixation repairing this issue FOC that they have a relationship with Canon such that they can approach the manufacturer in such cases and recover their costs from them.I also suspect that achieving 100,000 actuations in a few days would not be considered reasonable use.There are more considerations such as you have no right to a refund, repair being an appropriate remedy. The retailer can request that an engineer's report be sought to verify the condition of the goods, i.e. neglect etc, but that is the general gist.I think Roy was well within his rights to ask for a FOC repair given the circumstances.</blockquote>

Verification