jan van daalen
Well-known member
Jan:
I will go to you for an opinion as a seller, as Brock only adds his
opinion as someone without any experience, just a journalist with
a negative quest about Swarovski. An interesting search would be
his number of posts, in this direction. Swarovision, rolling ball,
and focuser. I am thinking it would be in the hundreds, in the past
4 years.
And I am not sure of his motive.
This is off topic, as it is a Zeiss thread.
Out of your customers of the Swarovision, how many have had issues
with the optics or the focuser ?
Jerry
Jerry,
Let's define issues.
Our main business is Safari Africa and there is a lot of dust (due to safari driving) and sand over there. One out of twenty comes back because of gritty focussing wheels because they are full of dust/sand. Some customers say it happened after they dropped it in the dust in Namibia and some say it came "out of the blue". All are repaired without any cost.
I think, new out of the box about 1% slippes through CQ and goes back.
The variation in turning strenght from left to right is due to the spring system. Once explained (by cut through models) to the customer, there is no problem (if there were any!).
Jan


