I sent my Nikon 8x42 binoculars (see photo) in to Nikon for what I thought was going to be a routine cleaning and servicing. They needed cleaning on the outside (lenses) and the hinge needed to be tightened, but I didn't think they needed anything further than that. I wanted them to "check" the alignment, but I really didn't think they needed alignment or anything major.
As it turns out, instead of returning my binoculars, they sent a pair of Monarch HG 8x42 binoculars to replace them.
Before I sent them, I spoke to several Nikon service reps and one of them did say they might replace them, so be sure to write a note "that you do not want them replaced" --- which I did by saying "Please do not replace these binoculars with another model." I even wrote "- SENTIMENTAL VALUE -".
I am not happy they replaced them. They were (are) a great pair of binoculars --- the focus was butter smooth, they never fogged up on the inside, the diopter locked in place (didn't move), the view was excellent (color, contrast, etc.), and the alignment seemed great. The twist-up eye cups did tend to move so I placed a couple o-rings under them to fix them for my needed eye relief (as you can see in the photo).
I sent them in for a similar servicing in April, 2015 and they came back in great shape, so i really wasn't expecting anything different to happen this time.
I purchased them in 2004, but I just now noticed that I mistakenly wrote on the Service Request Form that I had purchased them in 1994, (why I said that I have no idea --- just wasn't thinking). That makes me wonder if they thought they were purchased so long ago, that a model HG 8x42 would be a great improvement and that I would be happy to receive a newer pair with "better" optics.... or maybe they accidentally ruined them when they were trying to repair them ..... or maybe they were damaged in shipping .... or maybe _______________ or maybe _____________ etc. etc. etc.
I am planning on calling them tomorrow, but not sure if that will do any good.
Any thoughts or suggestions would be appreciated.
PS: Anyone know what model these are?