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Nikon service (1 Viewer)

dries1

Member
Well Nikon will not provide the eyecups for the superior E any longer, you have to send them in.Nikon has no consistency with their service. If anyone has an extra pair part # 7636 (10X42 or 8X32) they fit either one, please PM me.
I am starting to get frustrated with their customer service, and wondering if it worth buying their products in the future. If Leica can repair a Leitz binocular from the mid 1980s why can't Nikon. It is really beginning to get me frustrated, an pis...ed off.

A.W.
 

Pileatus

"Experientia Docet”
United States
Well Nikon will not provide the eyecups for the superior E any longer, you have to send them in.Nikon has no consistency with their service. If anyone has an extra pair part # 7636 (10X42 or 8X32) they fit either one, please PM me.
I am starting to get frustrated with their customer service, and wondering if it worth buying their products in the future. If Leica can repair a Leitz binocular from the mid 1980s why can't Nikon. It is really beginning to get me frustrated, an pis...ed off.

A.W.
I thought you got this resolved?
https://www.birdforum.net/showthread.php?p=3679371&highlight=nikon+eye+cups#post3679371
 
Last edited:

dries1

Member
I wanted another set of eyecups, for another 10X42 SE, so now Nikon is not sending any out here in the US. I bought another 10X42 SE from Europe for a family member who like to use them and so I am in a bit of a pickle. It is really a shame that Nikon porros are being phased out. A simple part - what a shame.

A.W.
 

bartd

Well-known member
dries, I do some freelance work with Nikon and I think I can help you out.
send me all your contact info, full name,address, e-mail and ph.
I'll get in touch with a guy I know who can help you out.
 

[email protected]

Well-known member
Supporter
Well Nikon will not provide the eyecups for the superior E any longer, you have to send them in.Nikon has no consistency with their service. If anyone has an extra pair part # 7636 (10X42 or 8X32) they fit either one, please PM me.
I am starting to get frustrated with their customer service, and wondering if it worth buying their products in the future. If Leica can repair a Leitz binocular from the mid 1980s why can't Nikon. It is really beginning to get me frustrated, an pis...ed off.

A.W.
If Nikon is not going to stock simple replacement parts for the SE like the rubber eye cups that wear out with time the SE's are not going to be a good binocular to own in the future.
 

GrandNagus50

Active member
Eyecups for the SE 10x42 binoculars

Report I must:
Nikon sent me two rubber replacement eyecups for my Superior E (I have an early version of the binocs) 10 x 42 porros.

I have no real idea how I got so lucky. I had a nice phone conversation with a Nikon tech about the eyecup situation from the viewpoint of a longtime SE owner, i.e., the inconvenience of having to send the binoculars in just to replace these simple rubber pieces, etc. I think maybe he took pity on me.

Anyway, Nikon Service did right by me in this instance.
 

David Swain

Well-known member
It appears there is hope if you speak the right person. I have been corresponding with a service rep who is adamant that the bins must be sent in.
 

PeterPS

MEMBER
It appears there is hope if you speak the right person. I have been corresponding with a service rep who is adamant that the bins must be sent in.

This seems to be their new policy. I was told that I should send my EDG in if I want the eyecups replaced with new ones, an operation that requires absolutely no skills and is even simpler than replacing the SE eyecups, which requires some ...pulling.
 
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