BirdForum is the net's largest birding community dedicated to wild birds and birding, and is absolutely FREE!

Register for an account to take part in lively discussions in the forum, post your pictures in the gallery and more.

Reply to thread

Message: <blockquote data-quote="Keebs" data-source="post: 3327795" data-attributes="member: 97605">Rather than this thread turn into the “Walls of Jericho joke” of old I’ll try to clarify this furtherI’m not angry or upset with anyone, even Opticron! I’m sure they’ve done all they feel they can do and I thank them for it.Here are ALL the facts in one easy-to-digest postI bought a pair of bins for £219They brokeI paid £16 to send them back for repairThey broke againOpticron screwed up the courier pick-up for the second repair, costing me 2 days off work instead of one.The broke againOpticron offered me a free upgradeI have to pay to send my broken ones back again.The price of my bins + 2 x return fee = same as buying the upgraded pair.So upgrade is NOT FREE TO ME.In addition if I don’t like the upgraded pair (I won’t have tried them in a shop they will be posted to me) I have to pay to return these too which would actually leave me out of pocket, through NO fault of my own.If other people’s experiences with this company differ then great.On this particular occasion it didn’t make any financial sense to me to risk an untried pair of binoculars that could ultimately lose me money.It's only a pair of binoculars.Simple - no drama - moving on.</blockquote>