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Message: <blockquote data-quote="Keebs" data-source="post: 3328019" data-attributes="member: 97605">My last word, for the hard of perceiving.My own circumstances (of no interest or business of this forum) at the time of the first repair meant that my best and cheapest option was a courier pick-up, insured of course. £16.80At this point my first recourse should have been to take them back to the retailer, but Opticron kindly offered to deal with the repair direct.This was a better option for me than taking them back to the retailer and so this cost although unwelcome is not an issue.Stuff breaks you take it back to the shop.My first post in this thread states quite clearly customer service not an issueThank you Opticron.First repair done.First repair failed.Opticron did what I consider to be the right thing yet again and arranged and paid for a courier to pick them up for a second repair. (Let’s just ignore the screwed up collection for now!)Personally I think this should have been a replacement. So do Opticron.Thank you Opticron.Second repair doneSecond repair failedAt this point I firmly believe that my costs should have gone no further.I did not break the bins and I did not make the unsuccessful repairs.I believe that as with the first unsuccessful repair, a courier should have been sent and paid for, rather than us sharing it on a rota basis.How many times should you have to take the same broken item back to the shop?So you ask what I want?1. What I wanted was a pair of working Explorers for £219 - this I happily accepted but they broke2. What I wanted was a pair of working Explorers for £235.80 - this I happily accepted but they broke3. I was offered a pair of working Naturas as a replacement - this I happily accepted.4. I was asked to spend more money returning the Explorers bringing the cost of the Naturas up to virtually retail price for me - this I did not accept, not only on price but on principle. Their failed repair, their courier in (just) my own opinion.No doubt the Naturas are even better than the Explorers and I really loved those, but on the off-chance that the much narrower field of view was not to my liking/taste/benefit, the prospect of further costs returning them, sending my outlay to above the retail cost, (and still no binoculars) made this less of a generous offer than on the face of it, it might seem.From Opticron’s point of view they’ve made what appears to be a great offer.From my own standpoint it doesn’t quite add up.Who knows? maybe the profit margin on a £200 (and out of date) binocular is prohibitive for them to be able to offer anything else but whatever the reason we’ve agreed to differ and settled on a refund.Unfortunate but just one of those things.Opticron make great binoculars and I wish them all the best.Both myself and the two Opticron guys have been very civil, calm and rational on here (Thank you Opticron again) so it would be nice if anyone feels they have anything else to add that they might do the same.Otherwise let’s just let this slip down the boards like it deserves to <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite2" alt=";)" title="Wink    ;)" loading="lazy" data-shortname=";)" /></blockquote>

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